Service Plus (Updated 11/6/12)

9:00 am – 5:00 pm, Tuesday, January 29 (2013), Mary Graydon Conference Room 245

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This course is the foundation for AU~s Service~Excellence Program. Learn about the Service Success~Loop and strategies for creating strong service-client~relationships in a student-centered environment.~Exercises teach you how to identify what your client~is requesting and how to meet emotional needs while~delivering the goods and services. Also learn how to~deal with dissatisfied clients and communicate under~challenging circumstances.~~Participants will be able to:~~ Work more effectively with external customers,~internal partners, and others~~ Demonstrate confidence in handling customer~interactions~~ Identify the best approach to each customer~and situation~~Workshop length: Eight hours

Training Session
Human Resources