CTRL

Questions?

  • CTRL Lab
    202-885-3862
    rsg@american.edu
    Hurst Hall, Room 202

    Mon - Thur: 9:30 am - 8:30 pm
    Fri: 9:30 am - 7 pm
    Sat: Noon - 7 pm
    Sun: Closed

Mailing Address

CTRL Lab FAQs

The Center for Teaching Research and Learning Lab (CTRL Lab) provides students, faculty, and staff with the tools needed for research and learning. Below are some of the frequently asked questions (FAQs) that our consultants receive. If you have any additional questions or concerns, please feel free to contact us at rsg@american.edu.

1. What type of help can we find in the CTRL lab?
2.  Do you provide support by phone?
3.  How can I request a group tutorial?
4.  Where can I find more help to learn the software available at these labs?
5. How can I get SPSS, STATA, or SAS installed onto my computer?
6. How can I make a lab reservation?
7. Where can I submit scantrons for exam grading?
8. Does the CTRL Lab provide scantrons?
9. Can I print documents in the lab?
10. I accidentally left something in the lab. Do the labs have a lost-and-found box?

 

1. What type of help can we find in the CTRL lab?

In the lab you will find consultants to assist you in learning the various statistics and research software that the CTRL Lab supports. You can come any time and a consultant on duty will assist you with understanding the software we have in the lab. If you have advanced needs or expect to need considerable help, it may be helpful to schedule an appointment.

2.  Do you provide support by phone? 

Yes, but troubleshooting difficult questions may require an in person visit.

3.  How can I request a group tutorial? 

You can fill out the in-class software training form.

4.  Where can I find more help to learn the software available at these labs? 

To learn more about the software supported by our labs, please refer to our tutorials page that have been written by our consultants for step-by-step instruction on how to use the software. 

5. How can I get SPSS, STATA, or SAS installed onto my computer?

All of these 3 programs are available on VCL.

We offer the following services for students, faculty, and staff:

If you have an AU-owned computer (meaning that your computer was issued to you by the university), we can install SPSS and SAS on your hard drive. We can also help you map STATA from the network drive.

If you do not have an AU-owned computer, the only software we can install for you is SAS.

Unfortunately, we are not able to install SPSS or STATA on non-AU computers. If you are interested in purchasing STATA, you may do so online. Please keep in mind that the CTRL Lab staff will not be able to install the program for you.

6. How can I make a lab reservation?

Faculty, staff, and students can make lab reservations by filling out the request form. You will receive an email confirmation of your reservation.

7. Where can I submit scantrons for exam grading?

The CTRL Lab no longer handles scantrons. If you are a faculty member or TA, you may drop off scantrons that need to be graded at the Blackboard Faculty Assistance office on the third floor of the Library. Please make sure that you include the answer key and that the ID section of each scantron is properly filled with a number. In order to keep the scantrons organized, we encourage you to bring them in a large envelope.

8. Does the CTRL Lab provide scantrons?

No, we do not provide blank scantrons for exams. You may order scantrons through your respective department.

9. Can I print documents in the lab?

Yes, the CTRL lab has a printer available for printing documents. The printers in each lab require the AU EagleBuck$ Card. Black-and-white printing is 10 cents per page, and reverse-side printing is available. Colored printing is one dollar per page and is available through the New Media Center, located on the second floor of Hurst.

10. I accidentally left something in the lab. Do the labs have a lost-and-found box?

The CTRL lab is not responsible for items that have gone missing or have been left behind by students who use our facilities. If we find a lost item in our lab, we place them behind the consultant’s desk until the item is retrieved by its owner. If the item is not retrieved after two weeks, we transfer all lost items to AU Public Safety.


CTRL Lab Info



Fall & Spring Hours:
Mon - Thur: 9:30 am - 8:30 pm
Fri: 9:30 am - 7 pm
Sat: Noon - 7 pm
Sun: Closed

Summer & Winter Break Hours:
Mon - Fri: 9:30 am - 5:30 pm
Sat - Sun: Closed

Location:
Hurst Hall, Room 202

More Info


Contact a Consultant

For help with CTRL supported activities, visit the lab during business hours, call 202-885-3862, email rsg@american.edu. For people who are traveling, we can arrange for support via Skype - contact us for more information.

Chat with a Conusultant

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