AFTER YOU REGISTER...

Once your course registration is confirmed, you should be aware of the following information and expectations.

A week or so prior to the course start date, your instructor will e-mail you about participating in an online orientation to the course. This exercise will introduce you to the online mechanics of the course, and it will provide a chance to meet the instructor and other classmates. Your AU e-mail address will be the official means of communication between you and your faculty. It is important that you always check your AU e-mailbox OR if you are using another e-mail address, make sure you forward all AU e-mails to your preferred address.

At some point during the course you may be in need of technical assistance. The following resources are available to help you in those instances.

If you are not familiar with using the Blackboard software, please visit the following website for Blackboard tutorial and other student support services from the Center for Teaching Excellence:
http://www.american.edu/cte/student/bbstudents.html#log

For the Summer 2005 semester, the Help Desk staff will be available for real time assistance Monday through Friday, 9 a.m. - 5 p.m. by calling 202-885-2550. You may also e-mail the HelpDesk <helpdesk@american.edu> at anytime.

Your course instructor may also be able to provide some basic technical assistance or put you in touch with an appropriate contact.

The secure sections of the my.american.edu Web portal will be unavailable from 8:00 p.m. to 12:00 a.m. on Wednesday evenings for regular system maintenance.

You may check the system status of all American University network systems on the System Status website or from the System Status link on the my.american.edu portal.

Disability Accommodations for Students & Faculty

American University is committed to ensuring accessibility for all qualified students with disabilities to university programs and activities.

Please visit <http://www.american.edu/ocl/asc/facultyresources.html> for more information.

Eligibility

Any qualified student with a disability enrolled in a course or participating in an AU program or activity may request reasonable accommodations once documentation of a disability is verified by the Academic Support Center or Disability Support Services. Timely notification assists in reviewing documentation and determining appropriate accommodations, which are made on a case-by-case basis.

NOTE: All disability-related information is treated as confidential and is provided on a need-to-know basis solely to individuals who require such information as part of the accommodation process, or where permitted or required by law or university policy.