In the ongoing effort to improve the campus life experience, Auxiliary Services strives to provide a quality dining and retail program supported by exceptional customer service. By soliciting the Eagle Eyes Secret Shopper feedback from students, staff and faculty, we gain a well-rounded sample of experiences. The survey provides valuable feedback and allows us to work with our contracted service providers to target and resolve issues as they arise. With your support, we will continue to work toward achieving an optimal campus dining experience.
Guidelines for Secret Shoppers
Scheduling We send out an email with your assignment (time, date, and venues) and the survey link. You will then have 72 hours to shop at the location and complete and submit the survey and receipt for reimbursement. This gives us more coverage, and you more flexibility. (i.e. late nights in the Tavern or early mornings in TDR)
Surveys All of the surveys have been reworked based on previous feedback. Please let us know if there are issues with the survey questions or the survey platform as we continue to improve them.
Reimbursement Policy We reimburse with both a receipt AND a survey. Please treat your receipt as cash, as it is required to receive reimbursement. We reimburse $15 maximum per month and $45 per semester in the form of Eagle Bucks only.
Guidelines for Completing the Survey
Note the Associate’s Name Tag In order for us to act on the feedback we receive, both positive and negative, we need to be able to identify associates.
Reimbursements The maximum reimbursement amount is $15 a month or $45 a semester. Reimbursement is only given in the form of Eagle Bucks. We schedule one shop per month and three per semester.
Remain Anonymous To get an accurate report on the venues and employees, it is important to remain undetected.
Be Accurate It is important that all of the questions be answered. Your report should be candid and in detail. Please remember, the more detail you provide the more valuable the feedback is to us. Always note names of staff or provide appropriate descriptions. Comments and ratings should coincide with open ended questions.
Additional Feedback To provide additional feedback, please contact us at firstname.lastname@example.org or (202)885-3990.
Terms and Conditions
American University (“University”) is pleased to have you as a Secret Shopper. The purpose of this Agreement is to assure that you have a clear understanding of the terms and conditions of your secret shopping activities at the University. As a Secret Shopper, you will be expected to agree to the following:
You understand and agree to abide by the University’s policies and the Secret Shopper Guidelines and Rules set forth by the Eagle Eyes program, a copy you hereby acknowledged you received and is hereby incorporated by reference.
I understand and accept the reimbursement policy in the Guidelines and Rules and will perform all activities necessary to receive reimbursement. Except for the reimbursement of your meal, you will not receive any wage, salary, benefits or other compensation in return for your secret shopping service and that you may terminate your secret shopping service at any time. You will not be considered under this Agreement as having employee status or be extended coverage under unemployment and Workers' Compensation insurance, or be entitled to participate in any plans, arrangements or distributions by the University pertaining to or in connection with any pension, bonus or similar benefit plans.
The University may terminate this Agreement at any time without prior notice.
You understand that you may not act for, represent, or bind the University in any manner.
You warrant that you have health and medical insurance. Upon request, you agree to provide proof of such insurance.
You agree to indemnify and hold harmless the University from any and all loss or damage to persons or property which the University, its employees, its students, or other parties may suffer on account of any accident or occurrence related to this Agreement. In consideration of the mutual agreements set forth in this Agreement, you agree to relieve, acquit, and forever discharge the University of and from any and all actions, courses of action, claims, demands, and damages on account of, or in any way growing out of any accident or occurrence transpiring during and under the terms of this Agreement, unless it is established that such accidents arose out of the negligent acts of the University, its agents or employees.
This Agreement shall be governed by and construed in accordance with the laws of the District of Columbia.
This Agreement contains the entire agreement of the University and the Volunteer and no terms may be modified or waived except by the mutual written consent of both the University and the Volunteer.
By digitally signing and clicking the "submit" button, you acknowledge that you have read this Agreement, that you understand the terms and conditions therein, and that you agree to abide by them.
Please direct questions or comments concerning the secret shopper program to email@example.com or (202) 885-3990.