What is 2FIX?

2FIX is the central point of contact to submit facility related issues. 2FIX handles all types of routine and emergency facility issues including, lighting, temperature, leaks, housekeeping, grounds maintenance, and much more.

How to Submit a Work Order

The best way to submit a work request is to submit your request directly into our central database by completing a Facility Service Request found on the web portal. Once you log into the portal, click on Life@AU or Office Assistant on the right side of the page. The 2FIX facility service request is located on the top of the right side column.

Work orders can also be submitted by email to 2Fix@american.edu or over the phone at 2FIX (2349), but the on line method is best.

Lock or Key Issue?

Please go to Access Control for a resolution to any lock or key issues.

Services through 2FIX

  • Lighting issues
  • Plumbing issues
  • Heating and air conditioning
  • Carpentry Items
  1. Door repairs
  2. Ceiling repairs
  3. Floor repairs
  • Recycling and disposal issues
  • Housekeeping Issues
  • Grounds Maintenance
  • Life Safety Issues
  1. Elevator Problems
  2. Fire alarms/Smoke detectors
  3. Fire Extinguishers

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