2Fix Customer Response Center

2fix service members
2Fix Mascot

WHO WE ARE

The 2FIX Customer Response Center is the main communication center and the central point of contact between the campus community and the Facilities Management department.

WHAT IS 2FIX?

2FIX stands for “To Fix and Repair”, and refers to the Facilities Customer Response Center (CRC). It is the main telephone extension (x2349) to reach the Facilities Management department. You may also visit our 2FIX FAQ page for more information.

WHAT WE DO

The 2FIX Customer Response Center is one of the busiest communication and processing units on the university campus. We answer on average about 15,000 calls and processes approximately 50,000 work requests annually.

All building, grounds and vehicle maintenance, support services, housekeeping, energy and engineering and capital renewal & deferred maintenance work requests are funneled through the Customer Response Center (CRC) for evaluation and processing before dispatching and assigning to the appropriate Facilities Management unit.

The 2FIX Customer Response Center is staffed by a team of (5) certified Maintenance Coordinators who work closely with the FM managers in planning, scheduling, monitoring, managing, measuring and reporting on the FM workloads.

The 2FIX Customer Response Center is also responsible for sending out Facilities Management formal communication such as service interruptions, notifications and announcements about work that may impact the campus community.

WHERE WE ARE

The 2FIX Customer Response Center is located in the lower level of the Asbury building. The Customer Response Center normal business hours of operation are Monday through Friday, 6:00 a.m. - 6:00 p.m.

After normal business hours, emergency calls are responded to by the Central Plant Operations personnel.

2FIX FAQ

Do you have an additional question? Please see 2FIX FAQ for more information.