Mission and Values
We are committed to being an integral part of the American University community by ensuring the best in safe, reliable, cost-effective, efficient, and responsive parking services, by promoting campus mobility and by contributing toward the social, economic, and environmental well-being of our community.
Safety is the top priority in all of our activities. We promote an accident-free, clean, and secure customer environment and a safe, secure, and healthful workplace. We are committed to continuous improvement in related performance.
Our job is to serve our customers, both internal and external, and we exist because of our customers. Customer service drives our planning, decision making processes and use of resources. We listen to our customers and strive to be proactive in our pursuit of customer satisfaction. We commit to providing service that is safe, clean, reliable, courteous, efficient, and of excellent value.
We are committed to fairness, honesty and trust. These qualities are essential to survival and growth of our unit, of Public Safety, and of the University.