General Office Information
- Phone:(202) 885-3541
- Fax: (202) 885-1139
- Phone Hours: M-F 9:00am-5:00pm
- Walk-In Hours (no appointment necessary): M-F 9:30am-5:00pm
Additional Hours for the beginning of the Fall & Spring Semesters: Open from 9:00am to 6:00pm, Monday through Thursday from the week before the start of classes until the end of the 100% add/drop period (see Academic Calendar for details).
Mailing Addresses
E-mail: studentaccounts@american.eduMail correspondence* to:
Student Accounts, Asbury Bldg., Room 300
4400 Massachusetts Ave. NW
Washington DC, 20016-8073
*Please note that we cannot accept requests to change charges, billing address changes, and other billing related requests from anyone except for the student. If the student has any questions or would like to request a change, it is best that they e-mail Student Accounts from their AU-assigned e-mail address.
Mail payments to:
American University
Student Accounts
P.O. Box 17539
Baltimore MD, 21297-1539
Specific Office Contacts
If you have any questions regarding third-party or sponsored billing (for sponsor organizations and sponsored students), please contact Kelly Godfrey at (202) 885-3554 or via e-mail.
If you have any questions regarding Perkins Loans or General University (GU) Restricted Loans, inlcuding repayment and administration, please contact the Student Loan office at (202) 885-3577.
If you have any questions regarding a canceled registration, returned check, or have a financial obligation to the university that dates before 1999, please contact the Credit & Collections office at (202) 885-3569.
If you have any questions regarding payments submitted or mailed directly to Student Accounts, or about a co-payable loan check, please contact the Cashier's Office at (202) 885-3588.
