Service Stops

Account Balance Stop

Students with an outstanding balance due on their accounts after the start of classes are subject to an account balance stop. Please access your AU Portal to view your outstanding charges and to remit payment due. The university accepted methods of payment can be viewed here. Please allow 24 hours from the time of payment for the account balance stop to be removed. The account balance stop will restrict access to academic services such as registration, and transcript and diploma release.

Outdated Billing Address Stop

Students with an incorrect or outdated billing address will be assessed a billing address stop on their account. To change your mailing address, please complete the address change form through the Academics section of the AU portal (look for the "Update My Address" link). You may add any address to your account, but you must specify which address bills should be sent to. You may also submit an address change by e-mailing aucentral@american.edu through your AU assigned email address. Please include your phone number in the request. If you have any questions regarding updating your billing address, please contact AU Central.

Students that have an incorrect or outdated billing address will also receive a stop on their account. Students should go to their AU Portal account to update their billing address. If you have questions regarding updating your billing address, contact AU Central.

Sponsor Stop (Third Party Billing)

Third party billing stop indicates that a student's third party sponsor has not yet made a payment, although a student's account might reflect a zero balance. Sponsor balances are recorded in special sponsor accounts, which are not visible to students. A third party billing stop prevents students from registering for future courses and restricts academic services, such as transcript and diploma release.

Returned Check Stop

A returned check stop is placed on a student’s account when a check (paper or e-check) is not honored by the payer's bank and is returned to the University. A returned check stop prevents students from registering for future courses and restricts academic services, such as transcript and diploma release. Balance due must be paid by certified funds (cash, money order, cashier’s check, or credit card) in order to have the stop removed. A returned check free of $25 will be accessed for each returned check the University receives.

Federal Perkins Loan Stop

Students whose Perkins Loan is in default are subject to a financial stop restricting academic services, such as registration, and transcripts and diploma release. Students who have a balance due remaining unpaid Perkins Loan that’s in default are subject to a financial stop on their account. The financial stop will restrict them from registration, requesting transcripts and receiving diplomas.

Other University Stops

Other offices at American University can also place stops on student accounts. For information on those stops, please contact the appropriate office: