" Partnering with our Customers to Advance Service Excellence"

A Message from Transportation Services

Fellow AU Community Member,

Thank you for visiting our webpage and for using our on-line services. Our goal is to provide you the best possible service with flexible options and with the greatest amount of convenience. Our on-line services are just one example of the enhancements to the Transportation Services options at American University. In response to feedback received from our customers, we have also extended our office hours. Our new hours are 8:00 a.m. until 7:30 p.m., Monday through Friday.

We realize that this is a transitional period for many AU community members, as you are preparing for classes and getting adjusted again (or for the first time) to campus life. Our entire Transportation Services team wants to help you with this transition, including—and especially—pertaining to parking and transportation issues. We will answer any questions you may have to the best of our ability. If we don’t have an immediate answer, we will get one for you as soon as possible. We will assist you with permit options and changes, and, we will keep you updated regularly on new parking options, construction, and alternative transportation.

Detailed information is continuously updated on the Transportation Services web site. You may also contact a staff representative at 202-885-3111. Thank you for your time and consideration with these and other community and transportation issues at AU. Have a safe and successful school year!