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ITEC Executives


Nicole W. Gardner

Vice President,

Social Services Public Sector,
IBM Global Business Services
(301) 803-1599
(301) 803-1599 (fax)
(703) 283-8454 (mobile)

BA in Economics, Boston University, 1980


Nicole Gardner is the Americas Geography Lead, responsible for business development teams in the Social Services marketplace in the United States and Canada. Ms. Gardner is the executive sponsor of the Public Sector Women’s Networking Group, where she leads mentoring and career development activities for 1700 women across the U.S. Previously, she led the Public Sector Global Innovation Team as the internal Innovation Officer for 8,000 professionals across the globe. She was responsible for portfolio management; innovation for new business models, products, services and solutions; and promoting a culture of innovation. Ms. Gardner was also the Director of IBM’s Center for Innovation, part of the Center for the Business of Government, which are grant-giving organizations for research and thought leadership on current issues. She served for 10 years as the practice leader of Human Capital Management for IBM’s Public Sector consulting team. As a Price Waterhouse partner, she founded the e-learning client service business and led a global team of more than 500 learning professionals. She was also a founding leader of the Electronic Data Interchange, change management and business process re-engineering practices for PW. She has served many clients in the public and private sectors, for example: the Social Security Administration, the City of New York, the State of Indiana, the State of Louisiana, the Federal Aviation Administration, the Department of Housing and Urban Development, the Veterans Administration, Nike, Cummins Engine Company, Baxter Healthcare, Siemens Medical, the Department of Homeland Security, and Gwinnett County Public Schools.

IT Interest

Ms. Gardner is a member of the American Public Human Services Association and has been recognized as a global pioneer in the field of Electronic Data Interchange for her work in the United Nations Economic Commission of Europe. Ms Gardner represented the United States for more than a dozen years and served as the vice chair of the Working Party, and was a founding member of the UN/EDIFACT global community. She is a guest lecturer at American University’s Kogod School of Business and has been a member of the Dean’s executive advisory board for 13 years, serving as chair for 4 years. She has published numerous books and articles on social services, e-business, change management and organizational best practices. She is co-editor of the IBM Center for the Business of Government’s publications titled Human Capital 2004 and Human Capital 2002, a collection of studies on the latest trends in human capital in the public sector. She also co-authored the Price Waterhouse EDI Handbook and contributed to PW’s book, Better Change. She also served as a board member for a small private technology business, Brainbench and she is a past president of the IBM Club, a membership organization of IBM employees.


Global Business Services

6710 Rockledge Drive
Bethesda, MD  20817