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Kogod in the Media/January 2012


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Professor Erran Carmel was interviewed by NBC Nightly News regarding jobs lost overseas returning to the United States. An expert in the area of globalization of technology, Carmel said that the number of returning jobs is small and mostly in low-wage call centers. “It’s just a trickle,” he said. The reason for this trend is two-fold: the drop in differential labor costs between the U.S. and emerging markets, and American consumers are willing to pay more for security and cultural familiarity in customer service. View Full Clip (1/2/12)