As part of the American University (AU) community, you will engage with several university departments for administrative support or to find out about additional services and resources available to you as you prepare to join us and during your time at AU.AU Administrative Services | Technology | AU Campus - Resources and Services
AU Administrative Services
TUITION - BILLING AND PAYMENT
The American University Office of Student Accounts will send you an invoice for your tuition. Also, you may view and pay your tuition bill online.
To View Status: Visit the myAU Portal, click on "Finances" on the right-hand side of the screen, and then click on Eagle Finance. For more information about Eagle Finance, click here.
Financial aid is handled by the American University Financial Aid Office through AU Central.
To View Status: Log on to the AU Portal and then click on "Finances."
STUDENT EMAIL ACCOUNT
Every student at AU automatically receives an AU student email address. You will need to set up your email account as soon as possible. It is essential to check AU email regularly particularly as an incoming student. All official information from the university, both before you begin your academic career and during your tenure as a student, will be sent to your AU email address. If you wish to use a personal email address instead, you must take certain steps to forward email to the email address that you most frequently check. To learn more, click here.
To set up your student account and email address: Log on to myau.american.edu, select "Create your account" and follow the instructions for a new account. You can also set up forwarding for your AU email to another email account.
Questions? Contact AU Help Desk at (202) 885-2550 or firstname.lastname@example.org.
HARDWARE AND SOFTWARE REQUIREMENTS
Kogod has developed a series of laptop hardware and software guidelines for computer use at Kogod. Please note that all Kogod students are required to purchase a laptop.
Please note that if you plan to use a Mac operating system, additional software may be necessary to interface with the PC-based AU and Kogod applications. More details can be found here.
ACCESSING THE AU WIRELESS NETWORK
To access the wireless Internet on-campus, your computer must first be configured to connect to it.
For more information on this configuration, visit the Office of Information Technology New Student website.
Blackboard is a web-based course management system used at American University and will house all the courses for which you are actively enrolled. Most professors use Blackboard in their classes. Kogod Graduate Programs also maintains a separate area on Blackboard for each academic program that includes useful information about your degree. View more information.
Blackboard can be found on the myau.american.edu portal. On the right side of the webpage under "Academics," click the "Blackboard" link. Enter your username and password, which is the same information as your AU Student Account. You can also login through blackboard.american.edu. For an overview of Blackboard, please view this short video.
Contact the OIT Help Desk at (202) 885-2550 if you need help with passwords. Or you can reset your password through the AU Portal at myau.american.edu.
CALCULATORS (FULL-TIME MBA ONLY)
Certain courses, like FIN 614, require the use of an advanced calculator with finance functions. We recommend the HP 12C but comparable models that have similar features are also acceptable. An app downloaded on your phone or other smart device is not recommended as most professors do not allow phones to be out during exams. Other programs should check directly with their faculty to see if a calculator is required or there is a preference for a specific model.
AU Campus - Resources and Services
Most classes at Kogod are held at the Kogod School of Business building. The AU Campus map indicates the building location and the most accessible parking areas. Classroom assignments are usually available a week prior to the start of the semester.
To Find a Classroom: Log on to the AU Portal. On the right side of the website, click to expand "Academics" and then find "Student Snapshot."
A parking permit is required if you plan on parking your vehicle on campus from 8:00 a.m. to 5:00 p.m., Monday through Friday. After 5:00 p.m. or on weekends, parking is free. The parking garage under the Katzen Arts Center and the Nebraska Avenue parking lots are the two closest to the Kogod School of Business.
For campus maps and information about parking permits, visit the AU Public Safety website.
An AU shuttle bus runs routinely every day of the week from the AU/Tenleytown Metro stop and main campus. The shuttle is free and you do not need to show your AU ID card.
For shuttle information, visit the transportation section of the Public Safety website.
STUDENT ID PHOTO CARD
For graduate students, a digital photo - passport photos are best - must be submitted at least two weeks prior to orientation to be ready for pick-up at orientation.
Photos must meet the following specifications:
- The picture file must be in .jpeg format and at least 300x375 pixels (2 megabyte maximum file size)
- The face and shoulders must be clearly visible and facing forward
- No sunglasses or hats (religious head coverings are an exception)
- The photo must be in color
- You must be the only person in the picture
- The photograph must have a uniform light-colored background
- There may be no other objects in the photo (hands, doors, trees, etc.)
Save your photo on your computer. To submit your photo, log in to the Portal and follow these steps:
- Under "Personalized Links", click "Life@AU"
- Click "ID Card Information"
- Click "Browse" and then find your photo file from your computer
- Click "Upload"
You will receive an email from email@example.com to inform you as to the approval status of your photo. Student IDs will be distributed at check-in for Orientation. If you are unable to upload a photo before the deadlines, the ID Card office will be available at Orientation to take your picture and create your Student ID.
Your student ID can be used as an access card to campus facilities and Bender Library services, as well as used as a debit card using Eaglebucks for campus eateries, printing on campus, and student discounts.