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Library Services

Available at Bender Library


  • Assistance with the use of Special Collections and Archive materials
  • Photocopies and digital surrogates of materials
  • Development of course specific assignments and programs*

Circulation and Account Services

  • Assistance with borrowing books (including interlibrary and consortium requests)
  • Help with your library account
  • Help accessing and navigating library resources
  • Book renewal
  • Book, video, and music returns
  • Payment of fines and fees
  • Books on Demand
  • Place holds/recalls
  • Borrow Lockers
  • Priority cataloging requests
  • Alumni account creation
  • Guest/visitor access to computers
  • Faculty proxy services*

Graduate Research Center

  • General information relating to the Library
  • Reservations for GRC Collaborative Workrooms and technology
  • Reservations for Smart Classroom
  • Day locker rental
  • Basic thesis and dissertation formatting assistance

Information Desk

  • Basic Technology troubleshooting, including:
  • Eagle-secure wireless setup and connectivity
  • Printing and scanning
  • Portal/Novell login trouble
  • Basic software program assistance (e.g., Microsoft Word, Excel)
  • Lost and found
  • Directional assistance
  • Reservations for Collaborative Workrooms
  • Reservations for Assistive Technology Rooms
  • Returns of borrowed technology after desks close during overnight hours
  • General information relating to the Library

Media Services Desk

  • Assistance with borrowing Media Services materials
  • Video returns
  • Rental of media materials for class presentations
  • Assistance with viewing stations
  • Arrangement of media material loans from other libraries*
  • Creation of clip compilations for class use*
  • Reservations for Media Classrooms*
  • Media reserves, restriction, and scheduling services*
  • Faculty proxy services*
  • Purchase requests*
  • Delivery of streaming DVD clips in Blackboard*
  • Delivery of streaming library resources through Blackboard*
  • Off-air taping services*
  • Copyright Assistance
  • Film/Video Research Assistance
  • Digital Repository Assistance
  • Teaching with Video consultation

New Media Center

  • Assistance with 22 high-level Mac Pro computers, equipped with multimedia development software
  • Rental of audiovisual equipment
  • Student training sessions in commonly used multimedia production software
  • Specialized training sessions for faculty members*
  • Assistance troubleshooting student and faculty new media projects
  • Providing guidance in the selection of new media methods in a multimedia application

Reference Desk

  • Assistance with questions relating to research and resources both in-person and virtually

Course Reserves & Technology Services Desk

  • Assistance with borrowing Reserves materials
  • Renewal requests for Reserves materials
  • Rental of Kindle readers loaded with commonly used textbooks
  • Assistance in placing course materials on Reserves and cloning items for later semesters*
  • Requests for acquisition of Reserves materials*
  • Technology rentals for students, staff, and faculty – laptops, tablets, and classroom technology
  • Information and resources to help with use of our Poster Printing Service
  • Information and resources to help with use of our 3-D Printer
  • Assistance with microform and microfiche collection
  • Faxing services to anywhere in the United States

Advanced Research Services

  • Research assistance and appointments
  • Book/Media/Database/Journal Purchase Requests
  • Assistance with:
    • Using citation management software
    • Setting up research IDs
    • Finding and joining scholarly research networks
    • Keeping current with your research
    • Locating funding sources
    • Open access publishing
    • Understanding copyright
    • Managing data
    • Including research in AU's Digital Repository
    • Using research impact tools
    • Increasing discoverability of research

Instructional Support

  • In-class library instruction sessions tailored to specific research topics or assignments*

Services at Katzen Arts Center

Music Library Services

  • Help with locating and borrowing materials
  • Assistance with listening stations
  • Returns of Library materials
  • Research assistance with music related topics
  • Assistance with photocopying
  • Library instruction sessions tailored to specific research topics or assignments*
  • Arrangement of sound recording loans from other libraries*
  • Purchase requests*
  • Assistance in placing course materials on Reserves*
  • Requests for streaming digital audio reserves*
  • Camcorder rentals*

Services at Anderson

Anderson Computing Services

  • Assistance with making classroom and lab reservations
  • Installation of specialized course-related software on classroom workstations
  • Assistance with both color and b/w printing
  • Reservations of five classrooms available to all academic departments
  • Fully staffed labs available for general use when not scheduled
  • Complete support services for e-classes in Anderson Computing Complex and the SPA lab, including classroom reservations, installing requested software, smart solutions for off-site lectures.
  • Exam support in Anderson Computing Complex and the SPA lab

Academic Multimedia Services

  • Provide video/audio recording for lecture capture and guest presentations
  • Assistance with posting any material online
  • Record on campus academic conferences
  • Produce promotional media for schools' and departments' academic programs
  • Provide production assistance for personal promotional videos (these require a fee)
  • Assistance with creating iTunesU course sites*
  • Assistance with personal academic recordings*

Audio Visual Services

  • AV Equipment and Technical support for classes, meetings and events including:
    • Computer and video projection
    • Voice amplification in specified areas
    • Audio and video recording equipment
    • Webcams and USB microphones for Panopto and Skype
  • Training in the use of classroom AV systems
  • Consultation for event and classroom AV requirements
  • Emergency assistance during AV office hours at 202-885-2296
  • AV systems design consultation
  • Videoconferencing in select areas
  • Live video streaming for events in select areas

*denotes services only available to faculty