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Ask a Librarian: IM Service

About AskAULibrary IM

You can ask us research questions through instant messaging. Just send a chat to one of our screen names...

...or simply send us a message from the Ask a Librarian Home Page! You can also text us at (571) 766-6349. If we are offline, we'll reply when we are next on.

Our current hours are posted on the Ask a Librarian home page.

If we are not online, send us a research consultation request.

This Service is Available To:

  • Currently enrolled students of American University
  • Members of the faculty and staff of American University
  • Individuals requesting information about resources unique to American University

Privacy Policy:

In order to evaluate the service we may examine the content of our interaction with you for questions and answers. This information is used to help analyze the amount and types of questions we are being asked, help determine staffing levels, and help retain librarians and staff for the service. This information will be used anonymously. All identifying information will be removed from the message before we perform transcript evaluations.

Please Note:

The University Library and University IT do not provide technical support for Instant Messaging software.