Libraries and institutions not affiliated with WRLC are also invited to make requests for AU books. This is generally done via the OCLC ILL system by using our library symbol: EAU.
For institutions that don't participate in OCLC, we provide online forms for both book and article/chapter requests. Before submitting any request it may be helpful to check the current availability of the desired resource by finding it in our catalog.
Please note: this catalog is shared with other WRLC schools, and we can only lend resources with an AU location. Change the "All Libraries" to "American" when searching to ensure all resources belong to the American University.
If you need assistance with placing a request or verifying that we have a resource, please call the ILL office at 202-885-3260 or email us at firstname.lastname@example.org. Business hours are 9am-5pm, Monday through Friday.
Articles and Chapters
LVIS, ASERL, and IDS Libraries
Turnaround time and Rush requests
Although we typically respond to requests within 1-2 days, we may take up to 4 days during the busiest times of the year.
For urgent requests we offer a rush processing service (for an additional $25) that aims to fill requests in ~2hrs from submission. It is highly recommended that requestors call our office when submitting rush requests to ensure we begin working on them as soon as possible.
Our default shipping method for items traveling within the United States is the U.S. Postal Service's library-rate mail.
Other arrangements, such as courier pick-up or express shipping, are available upon request if your institution has trouble receiving standard mail. All international requests are shipped via Fed-Ex.
LOAN PERIOD, Renewals, and recalls
The standard loan period for an item is 4 weeks from the date the request is filled. We typically allow up to 2 renewals, each for another 4 weeks.
Institutions using OCLC are asked to submit renewal requests through that system. Other institutions may make requests over the phone or through email.
Please note: we reserve the right to recall items before the assigned due date.
ITEMS THAT CANNOT BE BORROWED FROM AU
The following item types are generally ineligible for Interlibrary Loan.If you are interested in borrowing any of the below please contact us directly and we will connect you with the appropriate library staff member:
Entire issues of journals, magazines, and newspapers
Materials from our reference collections
Audio or Video Cassettes and DVDs
Rare books and materials held in special collections