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ILL Turnaround Time

HOW LONG DOES IT TAKE FOR A Consortium Loan service (cls) REQUEST TO ARRIVE? 

CLS requests take approximately 2-3 days to arrive at the AU Library. 

The CLS system is set up to randomly find a library with the book marked available. If the first library marks your request as unfilled, the request will be forwarded to the next library that has the item listed as available. 

CLS requests will cycle through all possible WRLC libraries before being rejected. This process may make the time between placing the request and receiving the book a little longer. 

 

HOW LONG DOES IT TAKE FOR AN Interlibrary loan (ILL) REQUEST TO ARRIVE? 

Most loans arrive within 10 business days of the request date while most articles will arrive within a week. An ILL request generally takes longer than a CLS request to arrive because it is often coming from farther away and being sent through the mail. 

If you are requesting rare materials or commonly used class texts, it may take considerably longer—so please take this into consideration. 

 

WHY MIGHT MY REQUEST NOT BE FILLED BY A LENDING LIBRARY?

The reason(s) that a CLS or ILL request would not be filled by a lending library include one or more of the following: 

  • The item is currently checked out to another patron
  • The item cannot be located in the stacks of the lending library
  • The volume/issue requested is not owned by the lending library
  • The item belongs to a special collection that does not circulate
  • The citation provided is incomplete or incorrect

 

HOW WILL I KNOW THE BOOK IS READY TO BE PICKED UP? 

You will receive an email indicating that the book is ready for pick-up at the Borrowing Desk, but please feel free to contact the Interlibrary Loan Office if you have any concerns or would like to inquire about the status of your request.

Interlibrary Loan Contacts

General ILL Office
202.885.3260

Shane Hickey

ILL Coordinator
202.885.2779

Andrea Paredes-Herrera

Borrowing Specialist
202.885.3852

Alexander Mackintosh

Lending Specialist
202.885.3240

 

ILL Hours:
Mon - Fri : 9am - 5pm

ILL Staff at Borrowing Desk:
Mon - Fri : 12pm - 1pm