The New Media Center is located on the lower level of the library next to Media Services. Hours are the same as other library service desks, and overnight access can be arranged by reservation.
Technical assistance is available for all NMC software.
The NMC hosts:
22 high-level Mac Pro computers
A wide variety of multimedia development software
A staff of technical experts ready to assist you with your project
New Media Center User Support Guidelines
The New Media Center (NMC) is a Macintosh computer lab dedicated to supporting multimedia projects from across the curriculum. The NMC staff are multimedia software experts and capable of assisting users with most projects but their time is a limited resource and they are unable to provide one-on-one software training to those with no experience in a particular application. It is incumbent upon you to learn the basic skills needed to use a particular application. Basic skills include how to open an application, create new files, execute basic editing functions and finalize the project in a distributable format. The NMC provides training sessions throughout the semester on several applications and more comprehensive tutorials are available on Lynda.com.
This policy further defines the scope of assistance the NMC staff provides to users.
- NMC staff can troubleshoot your projects; we will research and suggest solutions for technical problems you may encounter while working in the NMC.
- NMC staff can suggest methods you can use to accomplish specific tasks including, but not limited to, the following:
- How to apply a specific effect or state to a project in a multimedia application.
- How to convert video, audio or images to different formats as your project requires.
- How to format external hard drives and other storage media.
- How to fix various hardware issues pertaining to cables, recording, drives, scanning, etc.
- How to create DVDs, CDs and upload media to various sharing sites.
- The NMC provides pre-scheduled training sessions to provide basic skills in some of the commonly used multimedia production software available in the NMC.
- NMC staff can instruct you on how to access and use Lynda.com video tutorials. Staff can also recommend pertinent video tutorials on Lynda.com to gain specific skills.
- NMC staff can provide feedback on the aesthetics of a multimedia project.
- NMC staff can teach you how to use any item in the circulating equipment collection and provide advice on how to achieve the best results for your project.
- NMC staff can provide “on-request” training sessions for faculty members who would like specific training for their classes. On-request training sessions must be scheduled with New Media Center Staff (email@example.com) at least two (2) weeks in advance, no exceptions. Please note, some dates and times may not be available.
- NMC staff cannot provide “on-demand” or single-user training sessions for those without any experience in a given software package. If you need to learn a software package from the beginning, you should attend an NMC training session or speak to the NMC staff about how to use Lynda.com to learn an application’s primary functions.
- NMC staff cannot complete projects for you and will not take over the keyboard or mouse when assisting you.
- NMC staff cannot provide multimedia post-production services (including, but not limited to, DVD creation, audio/video editing, image manipulation, audio mastering and video ripping). Faculty requests for post-production services for course-related projects should be referred to Molly Hubbs, the Media Services Collections Coordinator; please see an NMC staff member for her contact information.
A Note to Users with Disabilities
NMC services are available to all American University faculty, staff and students and NMC staff will ensure that the full range of services is available to users with disabilities. If you feel you are unable to use NMC software or resources without physical assistance, please see an NMC staff member or email firstname.lastname@example.org and s/he will help you arrange a consultation. Our staff will develop a plan to accommodate your needs in conjunction with the Academic Support and Access Center and communicate that plan to the NMC staff.