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IT Help Desk

The Office of Information Technology's Help Desk troubleshoots IT-related issues via telephone, email, instant messaging, and direct interaction with customers at OIT's walk-in Technology Support Desk on the first floor of the Bender Library. Support is available to all members of the AU community, including prospective and current students, faculty, staff, alumni, parents, and campus visitors. » more
Frequently Asked Questions
What is the best time to call the Help Desk?

The professionals that staff the Help Desk are available to serve you from 8 AM through 8 PM on weekdays during the Fall and Spring semesters; however, there is someone available to address emergency IT issues every day around the clock, 365 days a year.

The best time to call the Help Desk is from 9:00 AM to 5:00 PM on Monday through Friday, as the most staff are available at that time.

Does the Help Desk have a location on campus where I can get help?

Yes, there are several members of the Help Desk team that staff the Technology Support Desk on the first floor of Bender Library. The service is open from 10:00 AM to 6:00 PM on Monday through Friday throughout the year. Service is provided on a first-come, first-served basis.

Service Department
Help Desk
Available to
Alumni
Current Students
Faculty
Future Students
Parents
Staff