Your AU password can be used to access any of the following systems, if you are authorized:
- AU E-Mail via the Web or an IMAP mail client for Faculty and Staff
- AU Sponsored Gmail E-Mail Accounts for Students (optional to have the password synchronized)
- MyAU.american.edu Web Portal
- PGP Encryption Software
- Windows 7 Login for AU-Owned Workstations
Please note: AU faculty and staff will have to maintain a separate, unique password for their Lotus Notes client software.
You will be required to change your password either every 90 days or every 365 days, depending upon which password policy you choose. If you want to change your password at any time, you may do so via either the Change My Password or Forgotten My Password links on the MyAU Portal.« less
|Change My Gmail Password|
|Change/Reset My Password|
|Create Secret Question and Answer|
|Reset an Expired or Forgotten Password|
|Managing Your Passwords|
|Frequently Asked Questions|
Do I have to change my password every 90 days?
No. You may choose to change your password once every year, as long as you are willing to use a 16 character password. The recommendation is to use a passphrase or short sentence that you can type in natural language. You will likely find that it is faster than a shorter, chryptic password, and yet it will be more secure. For example, your password could be something like "I love AmericanU!" with the spaces and capitalization.
What do I do if I have forgotten my password?
If you entered a secret question when you established your user name, you can go to myAU.american.edu and click the RESET AN EXPIRED OR FORGOTTEN PASSWORD link beneath the login section of the page. Follow the instructions to reset your password.
If you have not yet entered a secret question or your answer is not accepted, contact the IT Help Desk by phone at 202-885-2550, e-mail at email@example.com, or instant message AskAmericanUHelp to request that your password be reset, after your identification has been verified. You will be asked one or more questions to confirm your identity.
Once you log back in successfully, be sure to add a secret question so you will be able to use the self-service password reset option in the future. Go to the TECHNOLOGY section of myAU.american.edu and click the CREATE SECRET QUESTION & ANSWER link. Be sure to read the instructions carefully.
How do I change my password at any time?
You may change your password at any time by following the steps below:
IMPORTANT: AU policy holds you responsible for any activity under your user name. To protect the privacy of your data, never give out your password, change it periodically, and always remember to log off when you are finished working.