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Granting Access to Parent Portal
AU students may grant their parents, guardians, or others the ability to access their academic and administrative information through a special "account" on the portal. A separate user name can be created for each individual with the level of access specified for what he or she is authorized to see or do. To protect student privacy, the Family Educational Rights and Privacy Act requires us to obtain the student's permission before sharing their educational records.
How do I grant portal access to a parent, guardian, or employer?
You can grant your parents, guardians, or others the ability to access your academic and administrative information through a special "account" on the myAU.american.edu portal. You may create a separate user name for each individual and specify the level of access you authorize for him or her by following the steps below.
Click the AUTHORIZE ACCESS TO MY DATA link. Once the page loads, it will show the list of user IDs who you can authorize to have access to your account.
If the person you would like to set up does not yet have a user ID, create a user ID and password by clicking on ADD SOMEONE ELSE TO MY LIST. Remember that the user ID must begin with 'myau_' and the password must be at least 8 characters long. If the person already has a user ID, that id will be listed.
Once the person shows up in your list of available user IDs, you can then proceed to Eagle Service to grant them access to your data.
That's it! When the person you authorized logs in to the portal with the user name and password you created, they will see only the links that you enabled for them. You can modify the access level at any time through Eagle Service.
You can also contact the Help Desk to have the password reset or to have the account deleted. These accounts are yours to manage, and the Help Desk will only reset the passwords for you or the account holder.
If you have any problems or questions related to the parent portal, please contact the OIT Help Desk at 202-885-2550, firstname.lastname@example.org, or AskAmericanUHelp.
What information can I give my parent's access to?
As a student, you may choose to grant access to your parents, employers, or others to any one of the following services:
Make a Payment to view bill details and pay the bill.
Class schedule information on the billing breakdown.
Can each parent have their own portal account?
Yes, the accounts are assigned per individual, so that you may select the specific access rights that are appropriate for each individual.
Who maintains control over the parent portal accounts?
The student maintains control of the parent accounts at all times. They may add, change, or revoke access at any time.