If you're covered by the AU Student Health Insurance Plan, the SHC is your primary care provider and first stop for health care needs. At the Center, our professional staff can take care of most routine internal medicine and GYN issues, including annual GYN exams and physicals. For specialty care, diagnostic testing, or therapeutic services, we will refer you out as needed.
Referrals are valid for 60 days from the date written and cover services rendered by the consulting provider. Insurance requires a separate referral from the SHC for additional services (i.e. an MRI or physical therapy) that the consultant may order. To issue such a referral or new one after the initial 60 days, your SHC provider must have the consultant's report.
If you're referred to a specialist directly from an emergency room, it's important that the specialist be a participating provider with the Student Health Insurance Plan in order to maximize your benefit. In an emergency situation, one initial visit with the specialist can occur without a referral, but subsequent visits must have a referral from the SHC. Again, your provider at the SHC must have the consultant's report before issuing these referrals.
The Student Health Center doesn't provide written referrals. If a provider at the SHC authorizes a referral to a specialist in the community, a SHC staff member will enter the referral into the GM Southwest system within 24 hours of your visit.
To get online to print your referral:
1. Go to www.myaustudentinsurance.com.
Login using your specific username and password. You must first register on the website in order to access your information. Follow the online instructions on the home page or call 877.885.3298 for further assistance with registration.
2. Click on the "Provider look-up/Health Ticket" link on the left side of the page. ? Enter your 9-digit identification number. This will be your AU student identification number with two preceding 0's. For example: 001234567.
3. Enter your date of birth in MM/DD/YYYY format.
You will then be logged into the American University Health Ticket. You may view and print your Health Ticket.
Please contact the GM Southwest customer service department at 877.885.3298 with any questions. You may also select the "LiveChat" option on our website at www.myaustudentinsurance.com to chat online with a customer service representative.?