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Student Health Center

Questions?

Student Health Center
202-885-3380
Fax: 202-885-1222
shc@american.edu
McCabe, Room 1st Floor

Fall & Spring Hours: Mon & Thurs – 8:30am – 8:00pm

Tues, Wed & Fri – 8:30am – 6:00pm*

Summer and Spring Break Hours:
Mon - Fri - 8:00am-4:30pm

*(Closed Wed 9-9:45 a.m. for staff meeting)

Cook, Edythe-Anne
Associate Director for Administrative Services

Student Health Center
4400 Massachusetts Avenue NW
Washington, DC 20016-8036

Patient Visit Information

Making an appointment

To schedule an appointment, schedule it online via the student health portal, or call 202.885.3380, press 1 & 2 or visit us in McCabe Hall. When you schedule your appointment online, it allows you to view all available appointments and enables you to make the appointment anytime during the day and whenever you are unable to contact the center after it is closed.

For psychiatric appointments please call 202.885.3380, press 1 & 3.

When scheduling an appointment over the phone

Specify what type of appointment you need. Physical exams, annual GYN exams, or psychiatric appointments are scheduled for different lengths than routine and follow-up visits. When scheduling a follow-up visit, you should make an appointment with the same provider from your initial visit. You can also specify if you would like to see a male or female provider. Know your class/work/internship schedule so you can schedule a time that is convenient for your schedule.

When Coming to an Appointment Remember

Arrive 15 minutes early. You must have any necessary forms filled out on the student health portal before arriving to your scheduled appointment. On the portal, click under "My Forms", and click on the form that needs to be filled out prior to your appointment.

ID and Insurance Card - Bring your student ID card and your insurance card. If you have AU United Healthcare insurance, you need to go to their website and print your insurance card. You should bring your current insurance card for every visit, even if you are on the AU United Healthcare plan, in case you need lab work which will require your insurance information for the lab work to be ordered.

Cancellation - We want to make sure that every student who needs to see a medical provider has the opportunity to do so. If you cannot make your scheduled appointment, you need to cancel the appointment at least 2 hours ahead of the appointment time. This will open up an appointment for your fellow students.

Please be aware that any student who does not cancel their appointment 2 hours ahead of time will be charged a no-show fee of $20. If you are unable to cancel it on the student health portal, you will need to send an email 2 hours prior to your scheduled appointment to avoid the no-show fee.

Payment - There are fees for services at the Student Health Center, please review the fee schedule before your first visit. If you have any questions about the fee schedule, feel free to contact us via email.

We accept cash, check, EagleBuck$, or all major credit cards as forms of payment. If you would like be billed to your student account for Student Health Center fees, you would need to fill out and sign the Authorization to Charge Form, please request it from the front desk staff.

Receipt for services - you may print a receipt through the student health portal after each visit, click under "Appt. Scheduling", "View Appts.", then go to the tab "Previous Appointments", you will see a Receipt column to print your visit receipt.