Obtaining an AU ID Card

AU ID cards are made in the Housing and Dining Programs office located on the main campus on the first floor of Anderson Hall. The office is open Monday-Friday from 9:00am-5:00pm.

Reporting Lost/Stolen AU ID Cards

In the event your ID card is lost or stolen, first visit www.eaglebucks.com to immediately freeze your funds, then notify Housing and Dining Programs by calling 202-885-3370 or emailing idcards@american.edu to temporarily block building and room access. Please include your name, AU ID number, and the request to have a stop placed on your AU ID card. Your request will be processed during business hours of 9:00am-5:00pm, Monday-Friday.

Replacement AU ID Cards

There is a $20.00 fee to replace a lost or stolen AU ID card or for damage to a card beyond normal wear and tear. This fee can be paid with cash, check, credit card, and for students can be billed to their student account.

Online Photo Submission for AU ID Cards

Students may also submit a personal picture to be printed on their AU ID.

Please follow these steps in order to submit your picture:

1. Log on to my.american.edu portal using your user ID and password
2. Click on the Life@AU link on the right hand column of the portal
3. Click on the ID Card Information link
4. Follow the instructions for online photo submission

Photos must meet the following criteria:

•   The subject is face front
•   Clear resolution
•   Not digitally enhanced
•   No hats 
•   No sunglasses