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Student Conduct & Conflict Resolution Services
Fax: 202-885-1594
Butler Pavilion, Room 409

Monday - Friday, 9:00 a.m. - 5:00 p.m.

Student Conduct & Conflict Resolution Services
4400 Massachusetts Avenue NW
Washington, DC 20016


What is mediation?

Mediation is a voluntary, confidential process in which an impartial, third party assists people in finding a mutually acceptable solution to their dispute. Mediation can resolve conflicts without legal and/or conduct intervention. Mediation acknowledges that some conflict is natural. Choosing to respect others while working towards a peaceful resolution is the key to a successful outcome.

Benefits of Mediation

  • Mediation is generally faster and less costly than other forms of dispute resolution.
  • Because mediation seeks a mutually  agreeable solution, neither party can “lose;” the dispute and agreements are more likely to be upheld.
  • Because mediation is not legal process or a student  conduct process, agreements can be customized specifically to the individuals involved.
  • Mediation assists parties not only in resolving a dispute, but in improving a relationship or ending the relationship cordially.
  • Mediation empowers parties to resolve the  dispute with facilitation, rather than having others dictate the resolution.

How Can I Begin Mediation?

Our mediation services process can be adapted to suit the specific needs of parties involved.

  • The first step is to contact our office and arrange an intake meeting.  This meeting allows you to ask any questions you may have and describe the nature of your dispute.  Setting up an intake meeting does not require you to enter mediation. In fact, because mediation is voluntary, you can stop the process at any time.
  • If, after the intake meeting, you choose to continue with mediation, we will work to invite the other party(ies) to mediation.  We will conduct an intake meeting with them as well.
  • Once both parties have agreed to mediation, we arrange a meeting time that works for all parties, including two mediators.  Mediations are generally scheduled for two hours, but can be longer if needed. Additional sessions can also be scheduled.
  • Our office will continue with mediation until parties choose not to continue or until an agreement is reached.

What disputes can be mediated?

  • Situations where a dispute has impacted an ongoing  relationship (colleagues, partners, roommates) that both parties would like to continue or to end amicably.
  • Situations where both parties agree to mediation
  • Physical fights and cases involving all forms of sexual harassment/misconduct will not be mediated by AU Conflict Resolution Services.