Student Guide

Questions?

  • Dean of Students
    202-885-3300
    Fax: 202-885-1560
    Butler Pavilion, Room 408

    Hradsky, Robert D
    Assistant Vice President and Dean of Students

Mailing Address
Student Guide - Campus Resources


American University is committed to supporting you during your time here. A variety of offices and services exists to help you make sound decisions as you progress through your course of study. The following is a select listing that describes those offices and services.

Campus Services and Resources Listing

ACADEMIC SUPPORT & ACCESS CENTER
Mary Graydon Center 243
x3360

The Academic Support and Access Center (ASAC) supports the academic development and educational goals of all American University students and is committed to providing access for individuals with disabilities within the university's diverse community.

Topics of interest to all students include time management and procrastination, effective writing, textbook reading, note taking, critical thinking, memory skills, and test taking. Graduate students can receive assistance in their coursework or preparing for comprehensive exams. International students may want help with writing or with the transition to the American classroom. Student-athletes work with dedicated counselors who provide individual academic support as well as life skills programming. And first-year students can take advantage of the services offered to better adapt to the college environment.

AU CAMPUS STORE

Butler Pavilion, 3rd Floor
x6300

The AU Campus Store is your one-stop shop for all your academic and campus needs. The AU Campus Store has several specialized departments that will help meet your needs from textbooks (for purchase, rental, or digital formats), HP computers, software, reference guides, commencement (regalia, rings, announcements, diploma frames, and graduation merchandise), metro cards, AU logo merchandise, electronics, dorm products, school supplies, health & beauty, and so much more. Be sure to follow us on Facebook for updates and promotions!

AU CENTRAL
Asbury Building, Room 201
x8000

AU Central brings together in a centralized location front-line student services related to student accounts, financial aid, and registration. Our team of our cross-trained student services counselors is ready to assist you with your financial and registration related questions.

AU Central is open for business on Monday, Tuesday, Thursday, and Friday 9:00AM - 5:00PM and Wednesday 10:00AM - 5:00PM. You may also email us at aucentral@american.edu or call us at 202.885.8000.

AU MUSEUM
Katzen Art Center
x1300

The American University Museum is a three-story, 30,000-square-foot museum and sculpture garden located within the university's Katzen Arts Center. The region's largest university facility for exhibiting art, the museum has a permanent collection that highlights the holdings of the Katzen and Watkins collections. Rotating exhibitions emphasize regional, national, and international contemporary art.

Hours of Operation: Tuesday-Sunday, 11 a.m.-4 p.m.
Facebook: www.facebook.com/AmericanUniversityMuseum

AUXILARY SERVICES
auxiliary@american.edu
x3990

Auxiliary Services is responsible for many non-academic services on campus– bookstore, banking, hair care, copy and postal services, dining and vending to ease campus life. 

TIGI Boutique Salon + Spa
TIGI Boutique offers a wide variety of salon and spa services. We are located on campus in the tunnel across from Eagle's Nest. Every month we run different promotions, so stop by or call to find out what deal saver might interest you. Mention "PROMO" when making an appointment and you will receive 15% off any service (New Clients Only). Walk-ins welcome.
 
TIGI Boutique
4400 Massachusetts Ave N.W
Washington, DC 20016
202-885-6465

CAREER CENTER
Butler Pavilion, 5th Floor
x1804

The American University Career Center teaches undergraduates, graduate students, and alumni how to develop educational and career goals, decision-making skills, and job search strategies needed to achieve their academic and professional aspirations. Consistently ranked among the top 20 best career services by The Princeton Review, the Career Center offers expert advice, up-to-date information and resources, and opportunities to interact with employers on and off campus and online.

CENTER FOR DIVERSITY & INCLUSION
Mary Graydon Center, Rooms 201 & 202
x3651

The mission of the Center for Diversity and Inclusion (CDI) is to advance American University’s commitment to respecting & valuing diversity by serving as a resource and liaison for students, staff, and faculty on issues of equity through education, outreach, and advocacy. To achieve this mission, the center is dedicated to:

  • Enhancing LGBTQ, multicultural, first generation, and women’s experiences on campus;

  • Promoting student retention, graduation, and academic achievement;

  • Collaborating with campus partners, in particular those that work with international students, students with disabilities and students with active religious affiliations to create a safe, supportive & empowering community for all, regardless of identity.


CENTER FOR LANGUAGE LEARNING
Asbury Building, Basement Room 36
x2396

The Center for Language Learning (CLL) of the Department of Language and Foreign Studies (LFS) is a computer-enhanced and multimedia-assisted facility for the teaching and learning of foreign languages and cultures. The center supports self-paced independent study as well as instructor-directed classes using the facility’s PC and iMAC computer labs. The CLL provides tutorial assistance as well as overseeing university-wide administration of language testing, placement, and certification.

CENTER FOR TEACHING, RESEARCH AND LEARNING
Hurst Hall, 2nd Floor
x2117

The Center for Teaching, Research and Learning (CTRL) provides a number of services to students at American University:

Please call:

  • Ext. 3862 for help with statistics in the Social Science Research Lab,
  • Ext.2560 to learn about multimedia and video production and editing in the New Media Center,
  • Ext. 3904 for troubles with Blackboard and Wimba through the Teaching and Learning Resources group.

24/7 computer based training is available through the services of Lynda.com. Please sign at in my.american.edu, click first on the technology link, and then click on “Web-Based Software Training Library,” and finally on Lynda.com.

Equipment is also available. You can borrow a video camcorder or a digital camera from the New Media Center, located in Hurst Hall 212. Student organizations that require audiovisual support may request it by contacting the University Center at x3390.

CHILD DEVELOPMENT CENTER

Child Development House
x3330

The Child Development Center serves the AU Community, Students, Faculty and Staff by providing an educational program for approximately thirty children, ages 2 and a half to 6 years. It offers activities throughout the day by encouraging children to learn pro-social skills and develop intellectual curiosity.

The CDC's participates in Federal Work-study, thus creating jobs and enabling students to work on campus. The center also provides internship opportunities to students studying education and psychology.

COUNSELING CENTER
Mary Graydon Center 214
x3500

The Counseling Center provides intake assessments, same day emergency appointments, referrals for off-campus mental health care, time-limited individual therapy, group therapy, self-help resources -- including anonymous on-line mental health screenings, consultations, workshops, and other outreach activities. 

FEDERAL WORK-STUDY
Federal Work Study (FWS) is a federally sponsored program that enables eligible students to earn income through part-time employment with select organizations, including the university, local nonprofit organizations, and government agencies.

Eligible students who complete the FAFSA and have demonstrated financial need are awarded FWS as part of their financial aid packages. On average, students who accept their awards earn a maximum of $2,000 by working 8-10 hours per week during the academic year.

A range of FWS opportunities exist to satisfy AU students’ diverse interests and to meet critical needs of the university and its community. Application processes vary for each type of FWS opportunity, so carefully review each job posting and follow the application instructions.

HOUSING & DINING PROGRAMS
Anderson Hall, 1st Floor
x3370

Housing and Dining Programs is responsible for daily operations in the residence halls and university - as well as manage apartments, management of the professional student staff, the EagleBucks program, student meal plans, and ID card.

HUMAN RESOURCES
3201 New Mexico Avenue, NW
Suite 350
x2591

Human Resources maintains listings of on-campus part-time positions for students available for students with or without Federal Work Study (for more information on work study, please see the Financial Aid section). Students can look up part-time positions on the Web at www.american.edu/studentjobs/index.cfm and apply online. Students seeking employment should check the Web listings regularly, as they change often. Computer stations are also available in Human Resources to search and apply for position listings.

INFORMATION TECHNOLOGY
4620 Wisconsin Avenue, NW
x2550

The Office of Information Technology provides the central information technology services and management for the AU community. Answers to your technology questions are just an e-mail, instant message, or phone call away. Contact the IT Help Desk at helpdesk@american.edu or AskAmericanUHelp for software questions or general troubleshooting. Also, visit our Walk-In Service located in the Anderson Computing Complex for assistance with password resets, network connections, health check remediation, virus removal, and hardware repair referrals.
   
INTERNATIONAL STUDENT AND SCHOLAR SERVICES
Butler Pavilion 410
x3350
International Student and Scholar Services (ISSS) staff advise and provide specialized immigration support services for international students and scholars. They also coordinate international student orientation and cross-cultural programs for the campus community. ISSS administers the university's F-1 Student Program and the J-1 Exchange Visitors Program.

KAY SPIRITUAL LIFE CENTER

x3320

The Kay Spiritual Life Center is home to over 35 faith communities, including Baha’i, Buddhist, various Christian, Jewish, Muslim, Unitarian Universalist, Sikh, and Hindu/Vedic. Committed to inquiry and diversity, the Center is also a safe space for all to engage in questioning, exploration, and reflection. The Kay Center’s mission is to ensure a place for interfaith understanding and to protect the vital role of faith and values in a student’s development.

MAIL SERVICES
Letts Hall, Lower Level
x2575

American University’s Mail Services accepts all classes of mail for delivery from the U.S. Postal Service. Mail is delivered to the residence halls twice daily Monday through Friday. On Saturdays there is only one delivery.

To ensure effective deliveries, please have all correspondence addressed as follows:

Student’s Name
Student’s Residence Hall, Room XXX
4400 Massachusetts Avenue, NW
Washington, DC 20016-81XX

NEW STUDENT PROGRAMS
Butler Pavilion 407
x3303
fax: x1560

New Student Programs designs and coordinates orientation (Eagle Summit) programs and Welcome Weeks activities for first-year and transfer students. Through summer, fall, and spring programs and publications, the staff assists new students in their transition to the American University community. The staff also works with the offices of Special Events and Alumni Relations to coordinate All American Weekend and other programs to enhance the quality of life for all AU students. New Student Programs employees students in various leadership roles including orientation coordinators, orientation leaders, and Discover DC leaders; and supervises peer mentors associated with AU's University College and Learning Communities. 

PUBLIC SAFETY
Public Safety Building
Nonemergency: x2527
Emergency: x3636

University police are commissioned law enforcement officers of the District of Columbia. On duty 24 hours a day, they have full investigative and arrest authority on campus. Officers respond to all reported emergencies—crime, fire, medical, or other—and coordinate with D.C. fire and police departments. They regularly patrol campus grounds and buildings and maintain close contact with residence hall staff to ensure student privacy and security. Students may request a campus escort by contacting Public Safety.

RECREATIONAL SPORTS AND FITNESS
Jacobs Fitness Center x6267

It is a unit within Athletics and Recreation. The unit consists of Jacobs Fitness Center, the intramural program and Club Sports. We offer a wide variety of activities for all members of the AU community. We contribute to a systematic effort to increase support for a campus culture that values healthy lifestyles. Come and see what we have to offer. It starts with you and we are here to help.

Hours of operation:
Monday–Thursday, 6 a.m.–Midnight
Friday, 6 a.m.–10:30 p.m.
Saturday, 8:30 a.m.–8:30 p.m.
Sunday, 10:30 a.m.–10:30 p.m.

Summer Hours of operation:
Monday-Thursday, 6:30 a.m.-9 pm
Friday, 6:30 a.m.-8:30 pm
Saturday-Sunday, 9 a.m.-5 pm

STUDENT CONDUCT AND CONFLICT RESOLUTION SERVICES

Butler Pavilion 408
x3328   

Student Conduct & Conflict Resolution Services provides administrative and organizational support for resolution of alleged violations of the Student Conduct Code. Additionally, the office provides an alternate forum for the resolution of conflict. Mediation and Conflict Coaching are free and confidential services for any member of the AU community. Educational trainings and outreach programs are also available.  

STUDENT HEALTH CENTER
McCabe Hall, 1st Floor
x3380

The Student Health Center staff provides outpatient medical care, including treatment of minor emergencies, acute illness, routine gynecological exams, - immunizations, and allergy injections. Confidential screenings and limited psychiatric services are also available. There are fees associated with care in the center. The center coordinates the Student Health Insurance Plan and the Tuition Refund Insurance Plan and oversees compliance with D.C. immunization requirements. Appointments and immunization data entry are available online. 

UNIVERSITY CENTER
Mary Graydon Center 274
x3900

The University Center (UC) is a three-building complex comprising Mary Graydon Center, Butler Pavilion, and the Sports Center. The mission of the University Center is to provide a welcoming environment for AU students, faculty, staff, alumni, and visitors and to support programs, activities, and services that promote community, individual growth, responsible citizenship, and global perspective.

Mary Graydon Center (MGC)
, home to the departmental offices for the University Center, originally opened as University Hall in 1925 and served as the first women’s dormitory. The UC houses selected auxiliary services, social and recreational facilities, community lounges, dining and meeting facilities, the Cyber Café, and a number of offices providing student services.

The UC staff of professionals and students facilitates event accommodation in the center facilities through University Event Scheduling (UES) and UC Operations. The UC also operates an information desk on the 1st floor of Mary Graydon Center which welcomes and directs visitors and guests while providing information relevant to campus services and events through individual contact, phone conversations, and digital signage displays.

UNIVERSITY LIBRARY
The university library enables student success through its services, instructional programs, and collections of more than one million books (in print or in online primary source collections), over 20,000 e-books, 45,000 online serial subscriptions, over 300 electronic databases containing thousands of online journals, and more than 50,000 music and media items. Library services, collections, and study facilities are located in Bender Library, the Music Library in the Katzen Arts Center, and the Anderson Computing Complex. AU students also have access to more than 7 million items through the Washington Research Library Consortium.