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Office of Information Technology

Granting Your Parents Access To Your Portal Information

New Student Summer 2016 Information Series: Message Four

You should never share your AU account information with anyone else, not even your parents. However, you may want a convenient way to share your academic and financial information with them... or at least give them an easy way to add more EagleBucks to your account!

If you wish, you can grant your parents, guardians, or others the ability to access your academic and administrative information through a special "account" on the portal. You may create a separate user name for each individual and specify the level of access you authorize for him or her. To protect your privacy, the Family Educational Rights and Privacy Act requires us to obtain your permission before sharing your educational records.

To grant access, follow the steps below:

  1. Log in to with your USER NAME and PASSWORD.
  2. Click on the ACADEMICS link in the personalized links section to expand the options.
  4. Select the individual's name from the list provided (if you do not see him or her, click ADD SOMEONE ELSE TO MY LIST and follow the instructions).
  5. Create a USER NAME and PASSWORD for that individual. (Note: This type of user name always begins with "myau_" and the password must be at least eight characters.)
  6. Once the person shows up in your list of available user IDs, you can then proceed to Eagle Service to grant them access to your data.
  7. Instructions on granting this access can be found on the Student Accounts website.
  8. Share the assigned user name and password with the individual you created the account for.

That's it! When the person you authorized logs in to the portal with the user name and password you created, they can access Eagle Service with only the access that you enabled for them. You can modify the access level at any time through Eagle Service.

You can also contact the Help Desk to have the password reset or to have the account deleted. These accounts are yours to manage, and the Help Desk will only reset the passwords for you or the account holder.

If you have any problems or questions related to the parent portal, please contact the OIT Help Desk at 202-885-2550,, or AskAmericanUHelp.

This is the fourth in a series of information messages that will introduce you to important technology services at American University. Click on the SUMMER 2016 INFORMATION SERIES link. Enjoy your summer.

IT Help Desk
Office of Information Technology
American University
IM: AskAmericanUHelp

Get Help at the 2016 Tech Fair

Bring your laptop to the 2016 Technology Fair located in the University Library, from August 20th - September 2nd, to have your computer configured to use AU's network or just get help.

View Fair Info