Need Help Now?
Contact the IT Help Desk
The answers to your technology questions are just an e-mail, instant message, or phone call away. Contact the IT Help Desk at 202-885-2550, firstname.lastname@example.org, or AskAmericanUHelp to reach one of our professional staff who can answer your questions and provide general troubleshooting assistance.
You can receive help with computer configuration issues, discuss software problems, report network access difficulties or hardware malfunctions of university-owned equipment, or get advice on just about any technical issue you may face at AU.
Most questions can be answered over the phone during your initial call, but if necessary a network analyst may be sent to your campus location for on-site assistance. The best time to call is from 9 a.m. to 5 p.m., Monday through Friday, but the IT Help Desk is staffed every day, around the clock.
Please choose one of the following options for assistance:
Submit a Request to have a Help Desk analyst respond within 24 hours during weekdays. Please provide as much information as possible in the request. If you need immediate assistance during evenings or weekends, please contact the Help Desk by telephone at 202-885-2550.
Chat with the Help Desk Monday through Friday (excluding holidays) from 10 a.m. to 4 p.m.
View the Status of a Previous Request (login with your myAU.american.edu user name and password)
Submit a Request for Project Support for a new technology initiative or system modification.
For immediate assistance, please contact us at (202) 885-2550.