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Office of Information Technology

Technology Support Desk

Walk-In Computer and Software Support

Support Desk Staff

Location and Hours

Bender Library, First Floor
Monday - Friday: 10:00 AM to 6:00 PM
Saturday and Sunday: Closed
View a map relative to Bender Library or Campus


Some examples include:

  • Account Configuration
  • Email Access
  • Password Reset
  • Software Installation
  • Software Support
  • Software Updates
  • Network Access
  • Troubleshooting
  • Adware & Virus Removal
  • Hardware Support 

Frequently Asked Questions

What should I do if I need assistance when you are closed?

Contact the OIT Help Desk
Phone: 202-885-2550
Live Chat: AskAmericanUHelp


What should I do if my computer needs to be repaired?

We can provide hardware diagnostics and, in some cases, there may be a simple fix. Hardware and data recovery assistance requires a waiver to be completed before support can be provided. In the event you require more extensive repairs, please refer to this list of local computer repair shops.

Support Desk Staff repairing laptops