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Office of Information Technology

Customer Services & Support Staff Listing



  1. Waseem AbuRakia-Einhorn

    Waseem AbuRakia-Einhorn, Help Desk Analyst

    OIT - Customer Service

    Waseem has over ten years of experience in technical support, customer service, system administration, and electronics repair. In his role at the HelpDesk he actively supports the faculty, staff and students at American University. He originally hail… More

    Send email to Waseem AbuRakia-Einhorn

    (202) 885-2550

  2. Suleyman Anadol

    Suleyman Anadol, Help Desk Analyst

    OIT - Customer Service

    Send email to Suleyman Anadol

    (202) 885-2550

  3. Suzanne Barron

    Suzanne Barron, Technical Trainer

    OIT - Customer Service

    Suzanne works as a Technical Trainer in the Office of Information Technology. She teaches a variety of training classes for beginning through advanced levels including Microsoft Office, Lotus Notes, Commonspot, Adobe, Macromedia and Enterprise-wide a… More

    Send email to Suzanne Barron

    (202) 885-2776

  4. Shawntez Blue

    Shawntez Blue, Technical Support Engineer

    OIT - Customer Service

    Shawntez has over 10 years of technical and training experience. Employed at AU since 1997, he has been working as an on-site Technical Support Scheduler, Installer, and Lead Technician. As a LAN Analyst, Shawntez has also assisted in the installatio… More

    Send email to Shawntez Blue

    (202) 885-2270

  5. Adam Christensen

    Adam Christensen, Desktop Support Analyst

    OIT - Customer Service

    Adam grew up in Comstock Park, Michigan. He also spent time living in Albuquerque, New Mexico and Pittsburgh, Pennsylvania. In November 2011 he moved to Washington, DC to be with his wife while she pursed her Masters in Public Administration at Ameri… More

    Send email to Adam Christensen

  6. John David Clark

    John David Clark, Help Desk Analyst

    OIT - Customer Service

    Before joining the help desk, John David worked at Blackboard Support in the AU library while pursuing a master's at SIS

    Send email to John David Clark

    (202) 885-2550

  7. Terry Fernandez

    Terry Fernandez, Senior Director, Customer Services & Support

    OIT - Customer Service

    Terry is the Senior Director of Customer Services and Support for the Office of Information Technology at American University. She has over twenty years of experience in Information Technology at AU. In her current position, Terry is responsible for … More

    Send email to Terry Fernandez

    (202) 885-2554

  8. Darell Finley

    Darell Finley, IT Asset Management Analyst

    OIT - Customer Service

    Send email to Darell Finley

    (202) 885-2286

  9. Stephen Gamble

    Stephen Gamble, Help Desk Analyst

    OIT - Customer Service

    Steve began supporting educational institutions at Norwalk Community College in Connecticut in 2005. He started his IT career with EDS Canada in Victoria in 1998, and has broadened his experience during several years of traveling the globe, living in… More

    Send email to Stephen Gamble

    (202) 885-2545

  10. Jonathan Griffin

    Jonathan Griffin, IT Asset Manager

    OIT - Customer Service

    Send email to Jonathan Griffin

    (202) 885-2551

  11. Andrew Henning

    Andrew Henning, Help Desk Analyst

    Andrew (Andy) comes to American University with a background in Tech Support. He currently holds a CompTIA A+ and Network+ certifications

    Send email to Andrew Henning

  12. Patrick Hung

    Patrick Hung, IT Asset Management Analyst

    OIT - Customer Service

    Patrick joined the Office of Information Technology in 1999. He administers the OIT asset inventory function to support Life-Cycle Management throughout the organization. Beside managing the computer image creation on all different models of Dell lap… More

    Send email to Patrick Hung

    (202) 885-2227

  13. Tremaine Johns

    Tremaine Johns, Technical Trainer

    OIT - Customer Service

    Send email to Tremaine Johns

  14. Stephen Kelly

    Stephen Kelly, Director, Customer Support Services

    OIT - Customer Service

    Steve Kelly came to AU with technical support and help desk experience from various private sector firms in the finance and public relations industries.

    Send email to Stephen Kelly

    (202) 885-2280

  15. Rabah Kermoud

    Rabah Kermoud, Technical Support Engineer

    OIT - Customer Service

    Since 1999, Rabah has been a Network Analyst at American University, providing on-site technical support for faculty, staff, and students. Previously, he worked at Dupont Computers Inc. as a Technician and managing claims on PCs, and Apple computers.

    Send email to Rabah Kermoud

    (202) 885-2270

  16. Regina Khamvongsa

    Regina Khamvongsa, Help Desk Team Lead

    OIT - Customer Service

    Ginnie is a Help Desk Analyst for the Office of Information Technology. She comes to AU with over 4 years of on-site technical support and help desk experience from various industries ranging from non-profit, governmental and private sectors.

    Send email to Regina Khamvongsa

    (202) 885-2550

  17. Michael Liu

    Michael Liu, Technical Support Engineer

    OIT - Customer Service

    Michael has been working in the Office of Information Technology at AU, since 2001. He provides on-site support for software, hardware, network, and printing problems for the AU community. Before joining AU, he worked as an engineer, an electronic te… More

    Send email to Michael Liu

    (202) 885-2370

  18. Albert Luc

    Albert Luc, Technical Support Engineer

    OIT - Customer Service

    Albert has been with AU for eight years. He became a computer professional in 1994. He has a strong information technology background, solid experience in network and desktop hardware and software support, as well as high flexibility and quick reason… More

    Send email to Albert Luc

    (202) 885-2555

  19. Michael Luong

    Michael Luong, Desktop Support Analyst

    OIT - Customer Service

    Michael is a Desktop Support Analyst for the Office of Information Technology at AU. He received his BA in Economics at American University in 2008.

    Send email to Michael Luong

    (202) 885-2614

  20. Dante Morton

    Dante Morton, Help Desk Analyst

    OIT - Customer Service

    I'm a representative of a consortium student who was enrolled in a Kogod Business IT class, and through networking and doing the best to stand out in my class, was presented with the wonderful opportunity to work in OIT here at American. I enjoy pla… More

    Send email to Dante Morton

    (202) 885-2550

  21. Jacqueline Palumbo

    Jacqueline Palumbo, Director, Training and Performance Improvement

    OIT - Customer Service

    Jacqueline works in the Office of Information Technology, as the Director of Training and Performance Improvement. She manages the IT training program, which serves over 1200 American University staff members. She also facilitates technological, proc… More

    Send email to Jacqueline Palumbo

    (202) 885-2243

  22. Subikram Pandey

    Subikram Pandey, Desktop Support Analyst

    OIT - Customer Service

    Send email to Subikram Pandey

    (202) 885-2550

  23. Lushantha Silva

    Lushantha Silva, Technical Support Manager

    OIT - Customer Service

  24. Hung Tran

    Hung Tran, Technical Support Engineer

    OIT - Customer Service

    Tony is the lucky parent of 2 boys (Alan/Arnold) and a baby girl (Veronica). He came AU in 1999 to continue to broaden his IT career and complete his BS degree. Tony has 15+ years of experience in the IT environment. He enjoys working at AU and is co… More

    Send email to Hung Tran

    (202) 885-2270

  25. Kelvin Wilson

    Kelvin Wilson, Director, IT Service Management

    OIT - Customer Service

    Kelvin is the Information Technology Service Management Director for the Office of Information Technology at American University. He has over 20 years of experience working in Education and over 17 of those years as an IT professional. In his curren… More

    Send email to Kelvin Wilson

    (202) 885-2547