Office of Information Technology

Customer Services & Support Staff Listing



Waseem Abu Rkieh

Waseem Abu Rkieh

,

Help Desk Analyst

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202-885-2550
OIT - Customer Service


Suzanne Barron

Suzanne Barron

,

Technical Trainer

Suzanne works as a Technical Trainer in the Office of Information Technology. She teaches a variety of training classes for beginning through advanced levels including Microsoft Office, Lotus Notes, Commonspot, Adobe, Macromedia and Enterprise-wide a... [More]

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202-885-2776
OIT - Customer Service


Shawntez Blue

Shawntez Blue

,

Technical Support Engineer

Shawntez has over 10 years of technical and training experience. Employed at AU since 1997, he has been working as an on-site Technical Support Scheduler, Installer, and Lead Technician. As a LAN Analyst, Shawntez has also assisted in the installatio... [More]

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202-885-2270
OIT - Tech Operations


Adam Christensen

Adam Christensen

,

Desktop Support Analyst

Adam grew up in Comstock Park, Michigan. He also spent time living in Albuquerque, New Mexico and Pittsburgh, Pennsylvania. In November 2011 he moved to Washington, DC to be with his wife while she pursed her Masters in Public Administration at Ameri... [More]

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202-885-2550
OIT - Customer Service


John Clark

John Clark

,

Help Desk Analyst

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202-885-2550
OIT - Customer Service


Terry Fernandez

Terry Fernandez

,

Senior Director, Customer Services & Support

Terry is the Senior Director of Customer Services and Support for the Office of Information Technology at American University. She has over twenty years of experience in Information Technology at AU. In her current position, Terry is responsible for ... [More]

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202-885-2554
OIT - Customer Service


Darell Finley

Darell Finley

,

IT Asset Management Analyst

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202-885-2286
OIT - Tech Operations


Stephen Gamble

Stephen Gamble

,

Help Desk Analyst

Steve began supporting educational institutions at Norwalk Community College in Connecticut in 2005. He started his IT career with EDS Canada in Victoria in 1998, and has broadened his experience during several years of traveling the globe, living in... [More]

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202-885-2545
OIT - Tech Operations


Austin Grasty

Austin Grasty

,

Help Desk Analyst

Austin actively supports the faculty, staff and students at American University. He has served in several roles providing technical support and system administration within the past decade, and has a dynamic background in Information Technology.

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202-885-2550
OIT - Customer Service


Jonathan Griffin

Jonathan Griffin

,

IT Asset Manager

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202-885-2551
OIT - Tech Operations


Patrick Hung

Patrick Hung

,

IT Asset Management Analyst

Patrick joined the Office of Information Technology in 1999. He administers the OIT asset inventory function to support Life-Cycle Management throughout the organization. Beside managing the computer image creation on all different models of Dell lap... [More]

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202-885-2227
OIT - Tech Operations


Stephen Kelly

Stephen Kelly

,

Director, Customer Support Services

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202-885-2280
OIT - Customer Service


Rabah Kermoud

Rabah Kermoud

,

Technical Support Engineer

Since 1999, Rabah has been a Network Analyst at American University, providing on-site technical support for faculty, staff, and students. Previously, he worked at Dupont Computers Inc. as a Technician and managing claims on PCs, and Apple computers.

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202-885-2270
OIT - Tech Operations


Regina Khamvongsa

Regina Khamvongsa

,

Help Desk Team Lead

Ginnie is a Help Desk Team Lead for the Office of Information Technology. She comes to AU with over 5 years of on-site technical support and help desk experience from various industries ranging from non-profit, governmental and private sectors.

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202-885-2550
OIT - Customer Service


Michael Liu

Michael Liu

,

Technical Support Engineer

Michael has been working in the Office of Information Technology at AU, since 2001. He provides on-site support for software, hardware, network, and printing problems for the AU community. Before joining AU, he worked as an engineer, an electronic te... [More]

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202-885-2370
OIT - Tech Operations


Albert Luc

Albert Luc

,

Technical Support Engineer

Albert has been with AU for eight years. He became a computer professional in 1994. He has a strong information technology background, solid experience in network and desktop hardware and software support, as well as high flexibility and quick reason... [More]

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202-885-2555
OIT - Tech Operations


Michael Luong

Michael Luong

,

Desktop Support Analyst

Mike is a Tech Support Engineer for the Office of Information Technology at AU. He received his bachelor's in Economics and is currently working towards his MBA.

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202-885-2614
OIT - Customer Service


Dante Morton

Dante Morton

,

Help Desk Analyst

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202-885-2550
OIT - Customer Service


Jacqueline Palumbo

Jacqueline Palumbo

,

Director, Training and Performance Improvement

Jacqueline works in the Office of Information Technology, as the Director of Training and Performance Improvement. She manages the IT training program, which serves over 1200 American University staff members. She also facilitates technological, proc... [More]

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202-885-2243
OIT - Tech Operations


Lushantha Silva

Lushantha Silva

,

Technical Support Manager

Lushan works in the Office of Information Technology. He is responsible for the management of the technical support team which provides on-site desktop hardware and software support for the campus community. Additionally, he provides VIP support for ... [More]

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202-885-6032
OIT - Customer Service


Hung Tran

Hung Tran

,

Technical Support Engineer

Tony is the lucky parent of 2 boys (Alan/Arnold) and a baby girl (Veronica). He came AU in 1999 to continue to broaden his IT career and complete his BS degree. Tony has 15+ years of experience in the IT environment. He enjoys working at AU and is co... [More]

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202-885-2270
OIT - Tech Operations


Pamula Tyler

Pamula Tyler

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Technical Trainer

Pam is a member of the Technology Training Team in the Office of Information Technology. She develops training materials and e-learning videos. She conducts training sessions in Microsoft Office and other business/enterprise applications. The trainin... [More]

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202-885-2219
OIT - Tech Operations


Jurgens Vestil

Jurgens Vestil

,

Help Desk Analyst

Jurgens works for the Office of Information Technology as a Help Desk Analyst. He brings over 5 years of technical support and customer service experience to American University. Before coming to the area, Jurgens lived in Upstate New York and receiv... [More]

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202-885-2694
OIT - Customer Service


Kelvin Wilson

Kelvin Wilson

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Director, IT Service Management

Kelvin is the Information Technology Service Manager for the Office of Information Technology at American University. He has over 15 years of experience working in Education and over 12 of those years as an IT professional. In his current position, K... [More]

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202-885-2547
OIT - Tech Operations