Suzanne Barron
,Technical Trainer
Suzanne works as a Technical Trainer in the Office of Information Technology. She teaches a variety of training classes for beginning through advanced levels including Microsoft Office 2007 (Word, Excel, PowerPoint, Publisher), Lotus Notes, Adobe and... [More]
202-885-2776
OIT - Customer Service
OIT - Customer Service
Shawntez Blue
,Technical Support Engineer
Shawntez has over 10 years of technical and training experience. Employed at AU since 1997, he has been working as an on-site Technical Support Scheduler, Installer, and Lead Technician. As a LAN Analyst, Shawntez has also assisted in the installatio... [More]
202-885-2270
OIT - Tech Operations
OIT - Tech Operations
Teresa Fernandez
,Senior Director, Customer Services & Support
Terry is the Director of Customer Services and Support for the Office of Information Technology at American University. She has over nineteen years of experience in Information Technology at AU. In her current position, Terry is responsible for overs... [More]
202-885-2554
OIT - Customer Service
OIT - Customer Service
Stephen Gamble
,Help Desk Analyst
Steve comes to AU after surviving his initiation into supporting educational institutions at Norwalk Community College in Connecticut. He started his IT career with EDS Canada in Victoria in 1998, and has broadened his experience and waistline during... [More]
202-885-2545
OIT - Tech Operations
OIT - Tech Operations
Seare Habte
,Technical Support Engineer
Seare joined the Technical Support unit within the Office of Information Technology at the start of 2010, after having served as a Help Desk Analyst for over two years. Prior to that, he worked at AU for several years as a PC maintenance contractor w... [More]
202-885-2550
OIT - Tech Operations
OIT - Tech Operations
Stephen Kelly
,Manager, Help Desk
Steve Kelly comes to AU with technical support and help desk experience from various private sector firms in the finance and public relations industries.
202-885-2280
OIT - Customer Service
OIT - Customer Service
Rabah Kermoud
,Technical Support Engineer
Since 1999, Rabah has been a Network Analyst at American University, providing on-site technical support for faculty, staff, and students. Previously, he worked at Dupont Computers Inc. as a Technician and managing claims on PCs, and Apple computers.
202-885-2270
OIT - Tech Operations
OIT - Tech Operations
Regina Khamvongsa
,Help Desk Analyst
Ginnie is a Help Desk Analyst for the Office of Information Technology. She comes to AU with over 4 years of on-site technical support and help desk experience from various industries ranging from non-profit, governmental and private sectors.
202-885-2695
Information Services
Information Services
Michael Liu
,Technical Support Engineer
Michael has been working in the Office of Information Technology at AU, since 2001. He provides on-site support for software, hardware, network, and printing problems for the AU community. Before joining AU, he worked as an engineer, an electronic te... [More]
202-885-2370
OIT - Tech Operations
OIT - Tech Operations
Albert Luc
,Technical Support Engineer
Albert has been with AU for eight years. He became a computer professional in 1994. He has a strong information technology background, solid experience in network and desktop hardware and software support, as well as high flexibility and quick reason... [More]
202-885-2555
OIT - Tech Operations
OIT - Tech Operations
Michael Luong
,Technical Support Engineer
Mike is a Technical Support Engineer for the Office of Information Technology at American University. He also received his Bachelor of Arts degree at AU in Economics. He is currently working on his MBA at AU.
202-885-2614
OIT - Tech Operations
OIT - Tech Operations
Nina Patricia Manila
,Help Desk Analyst
Nina is a Help Desk Analyst at the Office of Information Technology. She joined the American University staff in November 2008 in the International Student and Scholar Services office. Nina is originally from the Philippines and lived in Switzerland ... [More]
202-885-2550
OIT - Tech Operations
OIT - Tech Operations
Cenk Nair
,Help Desk Analyst
Cenk Nair is a Help Desk Analyst at the Office of Information Technology. He has worked as a field technician in various IT firms before joining AU. Cenk is from Ankara, Turkey.
202-885-2550
OIT - Customer Service
OIT - Customer Service
Jacqueline Palumbo
,Manager of Training and Performance Improvement
Jacqueline works in the Office of Information Technology, as the Manager of Training and Performance Improvement. She manages the IT training program, which serves over 1200 American University staff members. She also facilitates technological, proce... [More]
202-885-2243
OIT - Tech Operations
OIT - Tech Operations
Lushantha Silva
,Technical Support Manager
Lushan works in the Office of Information Technology. He is responsible for the management of the technical support team which provides on-site desktop hardware and software support for the campus community. Additionally, he provides VIP support for ... [More]
202-885-6032
OIT - Customer Service
OIT - Customer Service
Hung Tran
,Technical Support Engineer
Tony is the lucky parent of 2 boys (Alan/Arnold) and a baby girl (Veronica). He came AU in 1999 to continue to broaden his IT career and complete his BS degree. Tony has 15+ years of experience in the IT environment. He enjoys working at AU and is co... [More]
202-885-2270
OIT - Tech Operations
OIT - Tech Operations
Pamula Tyler
,Technical Trainer
Pam is a member of the Technology Training Team in the Office of Information Technology. She develops training materials and conducts training sessions in Microsoft Office 2007 and other business applications. The training levels range from introduct... [More]
202-885-2219
OIT - Tech Operations
OIT - Tech Operations
Kelvin Wilson
,IT Service Manager
Kelvin is the Information Technology Service Manager for the Office of Information Technology at American University. He has over 15 years of experience working in Education and over 12 of those years as an IT professional. In his current position, K... [More]
202-885-2547
OIT - Tech Operations
OIT - Tech Operations
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(rss)| Today's Events | Time |
|---|---|
| Sharon Salzberg - Great Renunciation, Great Realization, and Great Brave Mind | 9:00 am |
| Coming Soon | Date |
| SPC Meeting | 05/28/12 |
| Joega | 05/28/12 |
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EagleBucks
Michael,
EagleBucks are a convenient, cashless way to pay for goods on and off campus at the area's most popular businesses.
