Technical Trainer

Suzanne works as a Technical Trainer in the Office of Information Technology. She teaches a variety of training classes for beginning through advanced levels including Microsoft Office 2007 (Word, Excel, PowerPoint, Publisher), Lotus Notes, Adobe and... [More]

Technical Support Engineer

Shawntez has over 10 years of technical and training experience. Employed at AU since 1997, he has been working as an on-site Technical Support Scheduler, Installer, and Lead Technician. As a LAN Analyst, Shawntez has also assisted in the installatio... [More]

Help Desk Analyst

Nigel works for the Office of Information Technology as a Help Desk Analyst. He brings 3 years of customer service experience. Prior to AU, he provided technical support for a small NGO called Management Systems International (MSI). He is a big baske... [More]

Help Desk Analyst

Brent works for the Office of Information technology as a Helpdesk analyst. He brings 9 years of IT experience from multiple organizations including financial, educational and nonprofit. Prior to Moving to the area to complete his Masters in MIS B... [More]

Senior Director, Customer Services & Support

Terry is the Senior Director of Customer Services and Support for the Office of Information Technology at American University. She has over twenty years of experience in Information Technology at AU. In her current position, Terry is responsible for ... [More]

Help Desk Analyst

Steve comes to AU after surviving his initiation into supporting educational institutions at Norwalk Community College in Connecticut. He started his IT career with EDS Canada in Victoria in 1998, and has broadened his experience and waistline during... [More]

Technical Support Engineer

Seare joined the Technical Support unit within the Office of Information Technology at the start of 2010, after having served as a Help Desk Analyst for over two years. Prior to that, he worked at AU for several years as a PC maintenance contractor w... [More]

Manager, Help Desk

Steve Kelly comes to AU with technical support and help desk experience from various private sector firms in the finance and public relations industries.

Technical Support Engineer

Since 1999, Rabah has been a Network Analyst at American University, providing on-site technical support for faculty, staff, and students. Previously, he worked at Dupont Computers Inc. as a Technician and managing claims on PCs, and Apple computers.

Help Desk Analyst

Ginnie is a Help Desk Analyst for the Office of Information Technology. She comes to AU with over 4 years of on-site technical support and help desk experience from various industries ranging from non-profit, governmental and private sectors.

Technical Support Engineer

Michael has been working in the Office of Information Technology at AU, since 2001. He provides on-site support for software, hardware, network, and printing problems for the AU community. Before joining AU, he worked as an engineer, an electronic te... [More]

Technical Support Engineer

Albert has been with AU for eight years. He became a computer professional in 1994. He has a strong information technology background, solid experience in network and desktop hardware and software support, as well as high flexibility and quick reason... [More]

Technical Support Engineer

Mike is a Tech Support Engineer for the Office of Information Technology at AU. He received his bachelor's in Economics and is currently working towards his MBA.

Help Desk Analyst

Manager of Training and Performance Improvement

Jacqueline works in the Office of Information Technology, as the Manager of Training and Performance Improvement. She manages the IT training program, which serves over 1200 American University staff members. She also facilitates technological, proce... [More]

Help Desk Analyst

Technical Support Manager

Technical Support Engineer

Tony is the lucky parent of 2 boys (Alan/Arnold) and a baby girl (Veronica). He came AU in 1999 to continue to broaden his IT career and complete his BS degree. Tony has 15+ years of experience in the IT environment. He enjoys working at AU and is co... [More]

Technical Trainer

Pam is a member of the Technology Training Team in the Office of Information Technology. She develops training materials and conducts training sessions in Microsoft Office 2007 and other business applications. The training levels range from introduct... [More]

Help Desk Analyst

Jurgens works for the Office of Information Technology as a Help Desk Analyst. He brings over 5 years of technical support and customer service experience to American University. Prior to AU, he worked at Westat in Rockville, providing phone and emai... [More]

IT Service Manager

Kelvin is the Information Technology Service Manager for the Office of Information Technology at American University. He has over 15 years of experience working in Education and over 12 of those years as an IT professional. In his current position, K... [More]