Office of Information Technology

Questions?

  • Office of Information Technology
    202-885-2550
    helpdesk@american.edu

Mailing Address

Organizational Overview


Enterprise Systems

The Enterprise Systems group is responsible for providing a comprehensive, integrated set of technology solutions that enables American University to improve the way we conduct business, supporting various staff and academic functions. Managing the university's technology portfolio continues to be a fine balance among modernizing existing solutions, charging ahead with new solutions, and continuing to operationalize best practices. The group is organized to provide a single point of contact to the staff and academic units, with specialized focus on the university’s data infrastructure and Web site.

The Enterprise Systems group includes:

  • the application management team-provides application administration and third-level technical support for all enterprise systems applications, through the formulation of a well-defined quality assurance function.
  • the business applications team-shapes and furthers enterprise solutions in support of university business functions in the areas of finance, accounting, budget, human resources, payroll, facilities, and risk management.
  • the emerging technologies program team-defines an enterprise architecture program and provides innovative solutions by introducing and formalizing new technologies across all enterprise applications.
  • the information services team-defines the university's data infrastructure, thereby providing reliable, accurate, secure, and accessible data to the campus community through management of the university's data warehouse and analytical reporting functions.
  • the project office-institutionalizes best practices in several IT management service areas, building a reusable framework related to technology project and portfolio management practices.
  • the student applications team-shapes and furthers enterprise solutions in support of all schools, departments in the provost division, the Office of Campus Life, and the Office of Development.
  • the Web development team-realizes an effective and compelling university Web site and a high-quality, Web-enabled campus, integrating Web technologies to support learning, teaching, and communications through the Web.

Information Security

The Information Security group is responsible for protecting and defending American University's data resources by implementing industry-accepted security practices in IT planning, implementation, management, and operations, while ensuring confidentiality, integrity, authenticity, and availability.

The team works to accomplish this through:

  • ensuring compliance with applicable policies, laws, and regulations
  • enforcing university policies and standards
  • highlighting sources of risk to university management
  • implementing technologies that increase the visibility of potential risks to our data
  • developing repeatable processes that validate security in IT systems and services
  • contributing to awareness, training, and education programs
  • initiating partnerships with departments to evaluate and improve their computer security practices
  • safeguarding new technologies and services

Technology Operations

The Technology Operations group is responsible for reliable and effective information technology services management and delivery to the AU community. We continually strive for the balance of efficient applications of human resources, repeatable processes, and technology investment. Our three teams work together to administer the university information technology infrastructure and provide effective customer services, such as technical support, technical training, and publications.

The Technology Operations group includes:

  • the customer services and support team-supplies technical support services, including the Help Desk, service management, change management, and performance measurement. The team also designs, administers, and delivers the technical training curriculum and provides communications services for OIT, including the lifecycle management of our various publications.
  • the network operations team-provides operations management and monitoring, afterhours Help Desk assistance, information technology facilities management, and network engineering. The team also furnishes telecommunications services, desk-side technical support, and workstation lifecycle management.
  • the systems engineering services team-provides directory architecture management and engineering, systems engineering and operations, and database administration. The team also administers the e-mail and collaboration software environment and server and storage platforms architecture, engineering, and operations.

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