Systems Analyst

Network Operations Center Analyst

Winston has more than ten years of computer and customer service experience. He began as a part-time Support Technician at AU, in 2001. In 2005, he became a full-time Network Operations Center Analyst. Winston has extensive knowledge of all Microsoft... [More]

Network Engineer, Design & Architecture

Vick has over five years of experience in IT, including 4 years at AU as a LAN Analyst. Vick manages and troubleshoots the EagleNet network infrastructure, including: switches, wireless equipment, hubs, and cabling. Vick provides on-site technical su... [More]

Senior Systems Engineer

Senior Network Engineer

Keith comes to American University with over 25 years of experience in the IT field. He works in the Office of Information Technology as a Senior Network Engineer for the campus local and wireless network. He will be responsible for the design, confi... [More]

Switch Manager

Bob has worked in the telecommunications field for over 40 years. He started in this line of work in 1956 with the "The Bell System" and had several types of jobs with them, including central office work, installing phones in private homes and busine... [More]

Network Operations Center Analyst

Ming began working for AU's Office of Information Technology in 2002. He is currently an Analyst for AU's Network Operations Center, where the University's enterprise network infrastructure and data backup system are constantly being monitored for po... [More]

Senior Oracle Database Administrator

Ana came to the United States in 1979 from El Salvador. She earned her bachelor's degree in computer science and business management in 1987 from AU. Started working part-time in AU's payroll office in 1988. In 1991, Ana started working for what was ... [More]

Telecommunications Analyst

Denis has worked in the Telecommunications industry for thirty years, installing and maintaining all types of PBX systems and their associated voicemail, call center, and ACD applications. At AU, Denis works to ensure that the telecommunications need... [More]

IT Asset Management Analyst

Manager, Network Design & Engineering

William has fourteen years experience in networking and systems administration and is a Cisco Certified Network Associate (CCNA). He began his career at the Washington College of Law and earned valuable networking experience, during the mid-to-late n... [More]

IT Asset Manager

Jonathan joined the Network Operations team as a Network Analyst at American University, in September 2006. His primary focus is to provide on-site technical support for staff and faculty, as well as for students. He also monitors and troubleshoots t... [More]

Director, Systems Engineering Services

Michael Grinnell has been with AU for thirteen years. During this time, he has helped to implement numerous projects including CCA, PGP, VPN, and many others. He is proficient in Linux, OS X, and Windows administration, and dabbles in Perl, Python, a... [More]

IT Asset Management Analyst

Patrick joined the Office of Information Technology in 1999. He administers the OIT asset inventory function to support Life-Cycle Management throughout the organization. Beside managing the computer image creation on all different models of Dell lap... [More]

Director of Network Operations

Hassan has over twenty-nine years of managerial, technical, and training experience. He has been employed at AU since 1982. Hassan played a leading role in the infrastructure design and installation of AU's first major water-cooled IBM mainframe syst... [More]

IT Asset Management Analyst

Saleh has served AU on the Help Desk for almost a year, and he has many years of IT customer support experience. He is also an Apple Certified Support Professional. Previously, he had worked for Discovery Communications and Blackboard.

Senior Systems Engineer

Hosein works in the Office of Information Technology, Systems Engineering Services unit, as a Senior Systems Engineer. He is responsible for managing the enterprise Novell environment and ensuring OIT's technology is always available and performing f... [More]

Systems Engineer

Avenash comes to AU having previously done technical support work at Comcast Communications and Verizon. He is an Apple Certified Support Professional.

Systems Programmer II

eSupport Analyst

Filemon joined the American University community in 1993, when he was accepted into a degree program. After acquiring his degree in Public Communication, he joined the Registrar's Office, as an IT Systems Support Coordinator. Filemon was then recruit... [More]

Network Operations Center Analyst

Naz has worked at AU for over 20 years. He started working in the Development Office as a data management assistant, processing gifts to the university. He later became a computer operator for Computer Services/OIT. He is currently working for OIT as... [More]

Director Communication Services

Peter has over thirty years of experience in the field of telecommunications that began with Southwestern Bell in Houston, Texas. Before joining American University, Peter held a variety of telecommunications positions in the DC area with C&P Telepho... [More]

Manager-Network Ops Ctr

Jesse has recently joined the Network Operations group within the Office of Information Technology. During his five years of service at AU, he has held several different positions within OIT, working previously as a LAN Analyst and a Help Desk Analys... [More]

Senior Systems Engineer

Prashant is a member of OIT's System Engineering Services team. He is the Systems Analyst who supports AU's OneCard program. This consists of C-CURE for door access and monitoring and the Blackboard Transaction System supporting the Eaglebuck$ progra... [More]

Production Application Systems Services Manager

Joni is a graduate of Florida State University where she received her Bachelor's of Science degree in Mathematics/Computer Science. Joni started out her career writing assembly language fixes and enhancements for a major computer manufacturer, Contro... [More]

Senior Database Administrator

Network Engineer

Kenneth has over 12 years of technical experience in PC hardware and software support. He has been involved in several major network infrastructure projects at AU. Since the early 2000s, Kenneth has played a major role in upgrading, configuring, and ... [More]

Network Operations Center Analyst

James has been employed at AU since 1994 and is currently working as a Network Operations Center (NOC) Analyst for OIT. He worked for The New York City Housing Authority from 1978 to 1986 as a Shift Supervisor of Computer Operations. James assisted i... [More]

Systems Programmer II

In his position as a Systems Administrator, Ben is responsible for helping to keep American University's e-mail and backup systems running smoothly, and for maintaining the university's spam filtration software. Ben joined AU in 2004 as a member of t... [More]

Network Engineer