Computing Accounts at American University
How do I create my AU user name or account?
Every AU student, faculty, or staff member receives a unique user name that provides access to AU's various on-line resources. If you are new to the AU community, you will need to follow the appropriate instructions below to create your user name to receive access to AU's general systems:
- Faculty and Staff - When a faculty or staff member completes the self-service account creation application, they are assigned a user name with access to EagleNet, the my.american.edu Web portal, e-mail, and Blackboard.
- Students - When a student completes the self-service account creation application, they are assigned a user name with access to EagleNet, the my.american.edu Web portal, an AU-Sponsored Gmail, and Blackboard.
- Visitors - When a faculty or staff member completes the self-service visitor account creation application to sponsor a guest, they are assigned a short-term, limited-access visitor account to sign on to AU network resources only.
What are AU's general systems?
Once you have completed the steps to create your user name, you will have a computer account on each of the systems described below:
Your EagleNet account is used to log in to the my.american.edu portal from any computer connected to the Internet. It also allows you to connect to university resources to authenticate to the network, perform the system "health check,"; print, save files, and access specialized services and programs.
Faculty and staff e-mail accounts can be used most effectively through the Lotus Notes client software for Windows or Macintosh. It can also be accessed via the Web at mail.american.edu; through a secure IMAP mail client, such as Mozilla Thunderbird or Outlook Express; or through a Web-enabled cellular phone, PDA, or BlackBerry.
Student e-mail accounts are hosted by Google and can be accessed via the Web at mail.student.american.edu. Please note: This system uses a separate password.
Blackboard is a Web-based software application available at both my.american.edu and blackboard.american.edu that provides online support for classes at AU. Please note: This system uses your synchronized my.american.edu password.
What are AU's specialized systems, which require separate account creation requests?
There are a few specialized systems for which faculty and staff must make a separate account creation request, as they require additional approvals. To request one of the following accounts, complete the online form. The submission will be sent to the appropriate data custodians for approval. Once it is approved, the IT Help Desk staff will create your account and send you information on how to register for the mandatory training session(s) to orient you to the system and provide your login credentials.
- Datatel's Colleague and Benefactor
AU's administrative computing systems comprise two integrated applications developed by Datatel, Inc. Colleague consists of integrated modules to manage student academic records, financial information, and human resources records. Benefactor supports the development and alumni support initiatives at the university. Please note: This system uses your synchronized my.american.edu password.
This Web-accessible source for university statistics and reports is available to authorized users inside the AU community. The information presented in EagleData is extracted nightly from the university's operational data in the Colleague and Benefactor systems. Data is then placed in an Oracle-based data warehouse for storage and reporting. EagleData was created to provide fast and easy access to information in a self-service manner, so users can get reports when they need them. To standardize statistical reporting across campus, EagleData incorporates counting rules established by the office of Institutional Research and Assessment. Please note: This system uses your synchronized my.american.edu password.