Office of Information Technology

E-mail at AU


AU provides e-mail accounts for all faculty, staff, and students. Important messages from the university are often only sent by e-mail, so it is very important for you to check your AU e-mail regularly or forward your mail to another account. Your e-mail account is created when you complete the self-service account creation application via the myAU.american.edu Web portal. Your e-mail address is displayed during that process.


  • Student E-mail: AU has partnered with Google to provide e-mail service to students. Students may chose to not use the AU-sponsored Gmail service and opt to use the faculty and staff e-mail service.
  • Faculty and Staff E-mail: E-mail for faculty and staff is hosted at AU.

For assistance using your AU e-mail, please contact the IT Help Desk at 202-885-2550, helpdesk@american.edu, or AskAmericanUHelp.