Office of Information Technology

Configuring Lotus Notes Traveler

Accessing Your Mail & Calendar on Your Android Mobile Device



Lotus Notes Traveler provides two-way, over-the-air synchronization between Lotus Notes servers and select handheld mobile devices. Traveler synchronizes e-mail, calendar, to-do, address book, and journal data in real time and works much the same as a BlackBerry using the BlackBerry Enterprise Server platform.

When new mail messages arrive in your Inbox they are automatically sent to your handheld device without you needing to do anything and can trigger a notification event, such as a tone or a device vibration. Updates made on the device such as sending a new e-mail or changing a calendar entry are synchronized with the server as soon as a network connection is available.

Setting a PIN or Password on the Device

To comply with the University's IT Security Policies, you must set a PIN or password on your Android device before you configure it to have AU data pushed to it. If you do not set a PIN or password before you install Lotus Notes Traveler, you will be prompted to set one during the installation. You can also set how long the device is idle for before it locks and requires the PIN to unlock. Please note that shorter times are more secure.

  1. Open SETTINGS. Touch SECURITY and then touch CHANGE SCREEN LOCK. Enter a four dgit minimum PIN or password and then confirm it. The PIN must be numeric, the password can be alphanumeric or numeric.
  2. Review settings for the PIN or password. Make sure that it is ON and requires a password after a delay of 30 minutes or less.

IMPORTANT NOTE: Your Android device will be wiped of all data if you enter your PIN or password incorrectly 10 times or more. Please ensure that you choose a PIN or password that is familiar to you and easy to remember.

Creating a Notes Traveler Account

You should connect to the Internet with the device before you perform these steps.

In order to install applications that are not supplied by the Android market, users must select the UNKNOWN SOURCES - ALLOW INSTALLATION OF NON-MARKET APPLICATIONS option found in MENU, SETTINGS, then APPLICATIONS. You must select this option to install and use the Lotus Mobile Installer on your Android device.

  1. Open the web browser on your device, and go to https://traveler.american.edu
  2. Log in using your myAU.american.edu USER NAME and PASSWORD.
  3. Select CONFIGURE YOUR ANDROID.
  4. Download the .apk file to your mobile device and open the file: After clicking ANDROID to initiate the download, open your download history by selecting MENU, MORE, and then DOWNLOAD. Select the LotusInstaller-*.apk file to install.
  5. When the installation completes, the Lotus Mobile Installer starts. When prompted with "Do you want to install this application?", select INSTALL.
  6. When the Lotus Mobile Installer install completes, select OPEN, and then agree to the license agreement when prompted. The Lotus Notes Traveler configuration wizard will start.
  7. Select NEXT. 
  8. On the next screen, enter the following data:
    • Type traveler.american.edu in the SERVER field.
    • Enter your USER NAME in the USER ID field.
    • Enter your myAU.american.edu PASSWORD in the PASSWORD field.
  9. Select NEXT. The Lotus Notes Traveler client for Android will be downloaded.
  10. Select INSTALL to install the Lotus Notes Traveler client for Android, then select OPEN.
  11. Select ACTIVATE to enable server based security to the device, should it be lost or stolen.
  12. When prompted, select which data to synchronize and where the data should be stored (either on internal phone storage or on a removable storage card). Select FINISH.

    PLEASE NOTE: Internal storage is recommended. You must uninstall and reinstall in order to change your choice of storage. When you choose the removable - SD card option, you will not be able to access your data or sync when the SD card is mounted as storage to your computer through USB. Also, the performance may be significantly slower when using an SD card for storage. There is a known issue with some versions of Android 2.2, in which Lotus Notes Traveler data stored on the SD card is lost when the application is upgraded. Some devices already have this issue fixed, and most should eventually receive the fix as part of an update from the device carrier or manufacturer.

Pressing the Android HOME button and expanding the application drawer shows the 5 Traveler icons. These are orange in color, including Calendar, Lookup, Mail, Notes Traveler, and Installer.  

Synchronizing Your Lotus Notes Contacts on Your Android Device

  1. Open the LOTUS NOTES client.
  2. Click FILE and then PREFERENCES.
  3. Click CONTACTS.
  4. Check the box beside ENABLE "SYNCHRONIZE CONTACTS" ON THE REPLICATOR.
  5. Click OK.

Updating Your Lotus Notes Traveler Password on Your Android Device

You are required to reset your myAU.american.edu password every 90 days to comply with our IT security policies. Each time you reset your myAU.american.edu password, you must also update the password on your Traveler device. To do this:

  1. On your Android device, select the LOTUS TRAVELER icon from your Applications menu.
  2. Select MENU, SETTINGS, ACCOUNT, and then PASSWORD.
  3. Enter your new password and click OK.
  4. Your Traveler password is now updated on your device. Mail should start coming through as normal.

Removing a Notes Traveler Account

You should uninstall Lotus Notes Traveler by launching the Lotus mobile installer application, then selecting the LOTUS NOTES TRAVELER application and choosing UNINSTALL. If you choose to uninstall manually and your device is running Android 2.2 or above, you must follow the below steps.

  1. Disable the device administrator by selecting MENU, SETTINGS, LOCATION & SECURITY, and SELECT DEVICE ADMINISTRATORS. Disable the Lotus Notes Traveler device administrator.
  2. To uninstall Lotus Notes Traveler, select MENU, SETTINGS, APPLICATIONS, and MANAGE APPLICATIONS and uninstall the application from there.
  3. You can uninstall Lotus Mobile Installer using the normal method for uninstalling applications on your Android device.

Please contact the IT Help Desk at 202-885-2550, helpdesk@american.edu, or AskAmericanUHelp with any questions or concerns.