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Office of Information Technology

Configuring Lotus Notes Traveler

Accessing Your Mail & Calendar on Your iPad, iPhone, or iPod Touch

Lotus Notes Traveler provides two-way, over-the-air synchronization between Lotus Notes servers and select handheld mobile devices. Traveler synchronizes e-mail, calendar, to-do, address book, and journal data in real time and works much the same as a BlackBerry using the BlackBerry Enterprise Server platform.

When new mail messages arrive in your Inbox they are automatically sent to your handheld device without you needing to do anything and can trigger a notification event, such as a tone or a device vibration. Updates made on the device such as sending a new e-mail or changing a calendar entry are synchronized with the server as soon as a network connection is available.

Upgrading Your iOS Firmware

You should upgrade your device to the latest iOS version for use with the Lotus Notes Traveler server because some previous versions do not preserve existing contact or calendar data on your device after the account is created.

Check your firmware version by connecting your iPad, iPhone, or iPod Touch to your computer and opening iTunes. Click on your device name and view the SOFTWARE VERSION under SUMMARY. To upgrade, click CHECK FOR UPDATE and follow the instructions. Upgrading the device firmware may not be free.

Please Note: You should update your Traveler password on your device after you complete an iOS upgrade. See the Updating Your Lotus Notes Traveler Password section further down the page for instructions on how to do this.

Setting a Passcode on the Device

To comply with the IT Security Policy, you must set a passcode on your iPad, iPhone, or iPod Touch before you configure it to have AU data pushed to the device. You can also set how long the device is idle for before it locks and requires the PIN to unlock. Please note that shorter times are more secure.

  1. Open SETTINGS. Touch GENERAL and then touch PASSCODE LOCK. Enter a four digit passcode and then confirm it.
  2. Review settings for the passcode. Make sure that it is ON and requires a passcode after a delay of one hour or less.
  3. Touch the PASSCODE LOCK and GENERAL and then SETTINGS buttons to return to the main SETTINGS place.  

Creating a Notes Traveler Account

You should connect to the Internet with the device before you perform these steps.

  1. Open the Safari browser on your device, and go to
  2. Log in using your USER NAME and PASSWORD.
  3. The Lotus Notes Traveler user home page will appear.
    • The user status section at the top of the user home page shows the status of your devices, if you have previously configured one. If there are any error messages, they are shown in red in this section. Depending on the errors, you may need to address them before you can synchronize with the Lotus Notes Traveler server successfully.
  5. Enter your USER NAME in the logon name field. Your e-mail address will be displayed but you must delete this and just enter your username.
  6. Select GENERATE.
  7. Select INSTALL.
  8. When prompted about the authenticity of the profile, select INSTALL NOW to continue to install the profile.
  9. Enter your SECURITY PASSCODE for your device.
  10. Enter your PASSWORD.
  11. Select DONE.

Synchronizing Your Contacts on Your iPad, iPhone, or iPod Touch

  1. Open the LOTUS NOTES client.
  2. Click FILE and then PREFERENCES.
  3. Click CONTACTS.
  5. Click OK.

You will now be able to access your AU e-mail by touching the MAIL icon on the HOME screen, when connected to the Internet. Manage settings for your AU e-mail on your device by touching SETTINGS. Then, select MAIL, CONTACTS, CALENDARS, and IBM LOTUS NOTES TRAVELER.

Updating Your Lotus Notes Traveler Password on Your iPad, iPhone, or iPod Touch

You are required to reset your password every 90 days to comply with American University's IT Security Policy. Each time you reset your password, you must also update the password on your Traveler device. To do this:

  1. Click the SETTINGS icon.
  2. Click the MAIL, CONTACTS, CALENDARS icon, and then click IBM LOTUS NOTES TRAVELER.
  3. You should see an ACCOUNT section at the top with your AU email address next to it. Click on the ACCOUNT section.
  4. On the next screen, you will see a PASSWORD field. Delete the current password and enter your new password.
  5. Click the blue DONE button at the top right of the window.
  6. Your Traveler password is now updated on your device. Mail should start coming through as normal.


Removing A Lotus Notes Traveler Account From Your iPad, iPhone, or iPod Touch

  1. Click the SETTINGS icon.
  2. Click the GENERAL icon.
  3. Scroll down to the PROFILE setting and select “IBM LOTUS NOTES TRAVELER.”
  4. Click on the REMOVE or DELETE PROFILE button.
  5. At the warning prompt, press the REMOVE button. Enter your password if you have one on your device.

Please contact the IT Help Desk at 202-885-2550,, or AskAmericanUHelp with any questions or concerns.