Office of Information Technology

Frequently Asked Questions

View the answers to the most common questions asked of our IT Help Desk.

Account Information

Learn about the account creation process.

View Account FAQ

AU Campus Connect

Learn how to sign up for AU’s emergency alert system; see what other applications are available; and learn about the ordering process, Sprint plans and phones, and billing information.

View AU Campus Connect Info

AU-Sponsored Gmail Account

Learn about student Gmail account basics, privacy and security, configuration, and how the migration process was handled.

View AU-Sponsored Gmail FAQ

Backing Up Your Data

Learn why to back up your data, what to back up, how frequently and where to store your back up data.

View Back Up FAQ


Learn how to create pages for AU's new website, using the CommonSpot content management system.

View CommonSpot FAQ

Datatel Web UI

Learn how to use the web-based client for accessing AU's Datatel Colleague administrative system.

View Web UI FAQ


Learn about the LANDesk asset management software system used to remotely inventory and manage desktop computers at AU.

View LANDesk FAQ

Lotus Notes & Webmail

Learn the benefits of each of the e-mail solutions available to AU faculty and staff.

View E-Mail FAQ

Mac Support

Learn OIT's recommendations for buying a new Mac, as well as tips and tricks to configure your Mac to perform best with AU's infrastructure.

View Mac FAQ

Microsoft Excel

Learn tips and tricks for using Microsoft Excel 2010 most effectively.

View Excel FAQ

Microsoft Powerpoint

Learn tips and tricks for using Microsoft PowerPoint 2010 to improve your presentations.

View Powerpoint FAQ

Microsoft Publisher

Learn tips and tricks for using Microsoft Publisher 2007 to create professional looking publications.

View Publisher FAQ

Microsoft Word

Learn tips and tricks for using Microsoft Word 2007 most effectively.

View Word FAQ Web Portal

Learn the basics of logging into the Web portal to access your academic and administrative information, and to reset your password.

View Portal FAQ

Spam Filtering System

Learn how AU's spam filtering system quarantines unsolicited e-mail.

View Spam Filtering FAQ

System Health Check

Learn about the SafeConnect system, used by AU to ensure that computers connecting to the network meet our minimum security standards.

View SafeConnect FAQ

Wired & Wireless Network

Learn how to connect to AU's wired and wireless networks, as well as tips for configuring your computer to maintain the best possible connection.

View Network FAQ

Working Remotely

Learn about the technology requirements supervisors and potential remote workers should consider, prior to working from home or a remote location.

View Remote Work FAQ

Workstation Encryption

Learn how encryption helps to protect sensitive AU data, the differences between whole-disk and file or folder encryption, and OIT's recommended solutions.

View Encryption FAQ