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Office of Information Technology

Mac Support


Mac usage continues to trend upward with approximately 60% of the AU student population, and 40% of faculty and staff logging into the network from an OS X Mac. The Office of Information Technology offers full support for both Mac and PC devices, among others.

 

Connecting to AU's Network and the Internet

 

Accessing Your AU Faculty and Staff E-mail

 

Accessing Your AU-Sponsored Student Gmail Account

 

Hardware Information

 

Software Information

 

Mac Support Resources

  • Help Desk - You can reach the Help Desk at 202-885-2550 or helpdesk@american.edu to submit a request for assistance. Or you can simply click the NEED HELP NOW link on this site. 
  • Frequently Asked Questions - View answers to your most frequently asked questions specific to AU
  • AU Mac Support Listserv - AUAPPLE-L is an e-mail discussion list that connects AU Mac users for sharing tips and information about the latest Apple products. To subscribe send an e-mail to listserv@listserv.american.edu with the following text in the body of the message:
    • subscribe auapple-l Name (where Name should be replaced with your first and last name. For example: subscribe auapple-l Jane Smith) 
  • Apple Support - Please visit the Apple Support site for assistance with your Mac.