Office of Information Technology

Mac Support


Mac usage continues to trend upward with approximately 30% of the AU campus population logging into the network from an OS X Mac. In response, the Office of Information Technology has continued to expand support for this growing community. All of the Help Desk analysts and LAN analysts were trained and certified as Apple Certified Support Professionals, during the summer of 2008.

 

Connecting to AU's Network and the Internet

 

Accessing Your AU Faculty and Staff E-mail

 

Accessing Your AU-Sponsored Student Gmail Account

 

Hardware Information

 

Software Information

 

Mac Support Resources

  • Help Desk - You can reach the Help Desk at 202-885-2550 or helpdesk@american.edu to submit a request for assistance. Or you can simply click the NEED HELP NOW link on this site. 
  • Frequently Asked Questions - View answers to your most frequently asked questions specific to AU. 
  • AU Mac Computer Labs
    • Open to the Entire AU Community
      • Anderson Computing Complex - Anderson Lower Level, x2561 
      • New Media Center - Specializes in New Media projects, Hurst Hall 212, x2560
    • Access Restricted to AU Students in Specific Program
      • CAS Art Design - McKinley Building, Second Floor 
      • CAS Language Resource Center - Asbury Building, North Lower Level, x2396 
      • CAS Psychology Lab - Asbury Building 212 
      • SOC Advance Lab - Mary Graydon Center 323, x2028 
      • SOC Digital Video Editing Lab - Mary Graydon Center 312, x2053 
      • SOC Phillips Digital Imaging Lab - Mary Graydon Center 313, x2053
  • AU Mac Support Listserv - AUAPPLE-L is an e-mail discussion list that connects AU Mac users for sharing tips and information about the latest Apple products. To subscribe send an e-mail to listserv@listserv.american.edu with the following text in the body of the message:
    • subscribe auapple-l Name (where Name should be replaced with your first and last name. For example: subscribe auapple-l Jane Smith)
  • Mac Support Working Group - The Mac Support Working Group is a cross-functional team that represents the interests of Mac users within the AU community. The working group participates in pilot testing of campus-wide initiatives, identifies areas of concern, and proposes solutions whenever possible. Regular meetings and electronic communication tools are used to share information and solicit feedback on major IT initiatives. 
  • Apple Support - Apple's support site is www.apple.com/support