Office of Information Technology

IT Hardware Support Services


The Office of Information Technology provides the following comprehensive services to meet your hardware support needs as a member of the university community:

  • Recommends new computer configurations for faculty, staff, and student personal purchases to be compatible with the AU campus infrastructure.
  • Convenes a group of campus IT support staff to collectively identify the standard desktop and laptop model for all university purchases for individual faculty, staff, and lab computers.
  • Builds a standard image for AU-purchased desktop and laptop computers which includes all university-licensed software applications. This image is pre-loaded on new Dell computers directly at the factory.
  • Installs, supports, and repairs all university-owned computers. Please see Arranging for Repair of Your Computer Equipment for specific requirements and limitations.
  • Refers individuals to their manufacturer or local repair shops for personally-owned computers and other equipment. Assists with diagnose of the problem, where possible.

Please contact the IT Help Desk at 202-885-2550, helpdesk@american.edu, or AskAmericanUHelp for advice or assistance.