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Office of Information Technology

AVST Unified Messaging System

 

AVST Unified Messaging uses an integrated messaging model, which means you are able to send, receive, store, and listen to your voicemail messages through your e-mail application on your computer or on your mobile device, in addition to your office phone. AVST provides one location for all of your e-mail and voice mail messages to reside.

To set up your voicemail box, follow the below instructions:

  1. From your desk phone, dial x3800 to setup your mailbox greeting and password.

    Please Note: If calling from off-campus, dial 202-885-3800, press ‘#’ to let the system know you are accessing your mailbox, then enter your four-digit extension.
  2. Enter your mailbox password.
  3. The system will prompt you to now enter a new security code with length from 4-15 digits.
  4. Confirm your new security code.
  5. Record your personal name, via the instructions. Press 2 to begin recording, and 2 again to stop recording. Press 5 to save the name.
  6. Record a personal greeting. Press 2 to begin recording, and 2 again to stop recording. Press 5 to save the greeting.
  7. You are done! Your mailbox is now configured.

 

Please contact the IT Help Desk at 202-885-2550 or email helpdesk@american.edu with any questions or concerns.