Office of Information Technology

Wireless Network Configuration for Windows 7

Eagle-secure Wireless Network Instructions Only


Please refer to the configuration instructions below to take advantage of AU's wireless network.

If you have any questions about the wireless network or need assistance connecting to the network, please contact the IT Help Desk at 202-885-2550, helpdesk@american.edu, or AskAmericanUHelp.

 

Protecting your Connection

Always check for the gold lock or "https" in the address field before transmitting your password or PIN over the network. You can also use AU's VPN service.

When using the eagle-secure network, remember you must comply with the Computer Use and Copyright Policy and the other Information Technology Security Policies.

 

Connecting to the Wireless Network

 

Introduction

Windows 7 supports wireless networking without the need for additional software. Installing your wireless card on your computer consists of two main steps, installing your wireless card and configuring your wireless card for AU's wireless network. Most laptops purchased within the last three years will have wireless networking already built-in. Desktop computers can easily have a wireless card installed and may sometimes arrive with one.

 

Installation

Simply turn on your computer and insert your external wirelesss network card if it is not already built-in. Some laptops with internal wireless adapters have mechanical switches or special keys on the keyboard that can toggle the wireless adapter on and off. Consult your laptop's documentation to make sure the wireless (WiFi) adapter is enabled if you have trouble completing the steps below.

 

Configuration

  1. Make sure that your computer's wireless card is enabled, then check for available wireless networks using the icon in the system tray at the bottom right of your screen. 
  2. You should see a pop up screen like this:

    screenshot
  3. Double click on the eagle-secure wireless network to begin connection.
  4. The first time you connect you will be prompted with the following security warning:
    screenshot
  5. IMPORTANT: Verify that the RADIUS SERVER listed in the security alert window is clearpass.american.edu and the ROOT CA is GlobalSign Root CA. If you are unsure, please contact the Help Desk for assistance.
  6. Click CONNECT.
  7. The WINDOWS SECURITY screen will then appear as shown below.
    screenshot
  8. Enter your myAU USER NAME and PASSWORD in the spaces provided and click OK.
  9. You should now be connected to eagle-secure.

 

Additional Connection Information

If you not getting prompted to enter your USER NAME and PASSWORD when you attempt to connect to the network, you may need to follow these steps:

  1. Right click on your wireless networks icon at the bottom right of your screen and choose OPEN NETWORK AND SHARING CENTER.
  2. Click on MANAGE WIRELESS NETWORKS on the left side of the window. You should see this screen:
    screenshot 
  3. Right click on the eagle-secure network and click PROPERTIES. Continue to step 4.
    • If you do not see the eagle-secure network listed, click the ADD button and choose MANUALLY CREATE A NETWORK PROFILE.
    • On the next screen, enter eagle-secure for the network name and select WPA2-ENTERPRISE for the Security Type. Make sure AES is selected for the Encryption Type and click NEXT
    • Click CHANGE CONNECTION SETTINGS and proceed to step 4.
  4. Click the SECURITY tab on the window that pops up. Then click the ADVANCED SETTINGS button. You should see this screen:
    screenshot 
  5. Make sure that SPECIFY AUTHENTICATION MODE is checked and set to USER AUTHENTICATION. Click OK.
  6. Next, click the SETTINGS button next to the MICROSOFT: PROTECTED EAP (PEAP) setting.
  7. On the next screen, click the CONFIGURE button. You should see this screen:
    screenshot 
  8. Make sure that the AUTOMATICALLY USE MY WINDOWS LOGON NAME AND PASSWORD (AND DOMAIN IF ANY) is NOT checked.
  9. Click OK three times. Turn off the Wi Fi on your laptop completely, then turn it back on. Try and connect to eagle-secure, and you should be prompted to enter your user ID and password as normal.


For further assistance, please contact the IT Help Desk at 202-885-2550, helpdesk@american.edu, or AskAmericanUHelp.