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Office of Information Technology

Frequently Asked Questions about AVST Unified Messaging




How does the AVST Unified Messaging system work?

AVST Unified Messaging provides the same basic functionality of answering your incoming calls and recording voice messages, but with a wide range of additional features. Voice mail messages are stored in your email, which provides one location for all of your emails and voice mail messages to reside. This will enable you to listen to your voice mail messages on your computer, telephone, or mobile device.

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I have been approved to opt out of receiving voice mail messages, how should I proceed?

If your division or department head has approved the staff in your department to opt out of voice mail, please contact the IT Help Desk to initiate the opt out process. You will still need to record a personalized message so that callers can be redirected to contact you using an alternate method of communication such as email.

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What happens if I don't set up my mailbox and record a greeting?

If you do not configure your voice mail by setting up a personal greeting, callers will receive a message saying that your mailbox has not been set up. It is highly recommended that you dial in to the system and record a greeting, whether or not you have opted to have voice mail. If you have opted out, you should record a message directing callers to contact you using an alternate method of communication such as email.

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Do I need to install any software on my computer for the new AVST system to work?

You do not need to install any software on your computer by default, as voice mail messages will be delivered as an audio .wav file email attachment. You can play the messages using your computer's default audio software.

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How do I access my voice mails messages on the AVST system?

One of the benefits of the system is that you can listen to your voice mail messages in a variety of ways. To access your voice mail messages by phone, you can dial x3800 from a campus phone, (202) 885-3800 from off campus, or press the MESSAGES button on your handset. To access your voice mail on your computer, open up a voice mail message in your email client, where the voice mail will appear as an email .wav file audio attachment, and play back the message using your computer's default audio playback application.

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Can I access my voice mail messages from a mobile device?

If your mobile device is set up to receive your AU e-mail, you will be able to download and listen to your voice mail messages. Your voice mail messages will be delivered as audio .wav file attachments. Of course, you can still dial into the AVST system to play back your voice mail messages by phone.

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I've forgotten my password for dialing into the AVST system, how can I get it reset?

You can contact the OIT Help Desk at x2550 or email helpdesk@american.edu to have your AVST password reset. The Help Desk will set a temporary password for you so that you can change it the next time you log into the system.

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If I delete a voice mail on my phone, or through my email client, is it permanently gone?

If you delete a voice mail from your phone, the voice mail message will also be deleted from your email account. If you delete a voice mail message from your email account, the voice mail will also be deleted from your phone. You can restore deleted voice mail messages from the TRASH folder in your email client, although the time period they remain available to restore depends on the configuration of your email client.

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I forward all of my AU e-mail to another e-mail account. Will the AVST system work the same for me?

If you forward your email to another email account, your voice mail will not be saved on your phone, because your AU email is now the storage repository for voice mail messages, rather than the phone system. Please contact the OIT Help Desk if you forward your e-mail, but would still like to receive voice mail messages on your phone.

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