Office of Information Technology

Connecting to the AU VPN

Using Junos Pulse



Before connecting to the AU VPN, you should understand that all of your internet traffic will be routed through the VPN. When you first connect, this will cause some applications to briefly hang, or log out and restart. For example, if you were using Lotus Notes and you connected to the VPN, it will take your computer a few minutes to route your Lotus Notes traffic through the VPN. During that time, you may find that Lotus Notes is not responsive. Also, if you are logged into an instant messenger program, you will be logged out and have to log back in again. 

IMPORTANT: Please be advised that the VPN Junos Pulse Client on Windows 8.1 running on Microsoft Surface Pro and Pro2 Tablets is not currently supported. The VPN Junos Pulse Client on Windows 8.1 RT is also not supported. If you have any questions, please contact the IT Help Desk. 

Logging into AU's VPN Service Using Junos Pulse for Windows

  1. Go to myAU.american.edu and log in using your USERNAME and PASSWORD.
  2. Click on the DOWNLOAD SOFTWARE link under the TECHNOLOGY menu under Personalized Links on the right.
  3. Scroll down until you see the Junos Pulse installers, then click on either the 32-bit or 64-bit version, depending on your version of Windows, to download it to your computer. 
  4. Once the installer has downloaded, double click on it to begin the Pulse client installation.
  5. Windows may prompt you with a User Account Control warning. If prompted, click YES.
  6. On the introductory screen, click NEXT:
    Pulse Installer Start
  7. On the next screen, click I AGREE.
  8. The installer will run for a couple of minutes, you should see a progress bar, as shown below:
    Pulse Install Progrress
  9. Once the installer is finished, click FINISH.
  10. There should now be a Junos Pulse icon in your system tray, at the bottom right of your screen. Right click on the Pulse icon and choose OPEN PULSE. You will now see the main Pulse window:
    Pulse Main Window
  11. Click on the + sign at the top of the window to add a new connection. This will bring up a new connection window. Fill in the following information on this window:
    • Name: AU VPN
    • Server URL: vpn.american.edu
  12. Once you have entered the above information, click the CONNECT button to initiate your VPN connection.
  13. The first time you connect, you will be prompted to enter your myAU.american.edu USERNAME and PASSWORD, see below:
    Pulse Credentials
  14. Check the SAVE SETTINGS box to remember your credentials, and click CONNECT. Once you connect, you can close the main Pulse window. You are now connected to the AU VPN.
  15. To disconnect, click on the Pulse system tray icon again, select AU VPN from the menu, and then DISCONNECT from the sub-menu.
  16. To re-connect in future, click on the Pulse system tray icon again, select AU VPN from the menu, and then CONNECT from the sub-menu.

 

Logging into AU's VPN Service Using Junos Pulse for Mac

  1. Go to myAU.american.edu and log in using your USERNAME and PASSWORD.
  2. Click on the DOWNLOAD SOFTWARE link under the TECHNOLOGY menu under Personalized Links on the right.
  3. Scroll down until you see the Junos Pulse installers, then click on the Mac version to download it to your computer. 
  4. Once the installer has downloaded, double click on it to mount the disk image. Then double click on the installer to begin the Pulse client installation.
  5. On the introductory screen, click CONTINUE:
    Pulse Installer Start
  6. On the next screen, click INSTALL.
  7. You will be prompted for your Mac system password. Enter it and then click INSTALL SOFTWARE.
  8. The installer will run for a couple of minutes, you should see a progress bar, as shown below:
    Pulse Install Progrress
  9. Once the installer is finished, click FINISH.
  10. Once Pulse is installed, there will be a Pulse icon in your menu bar (in the top-right of the screen, by the clock). Click on this icon and select OPEN JUNOS PULSE. This will bring up the main Pulse window:

    Pulse Main Window
  11. Click on the + sign at the bottom of the window to add a new connection. This will bring up a new connection window. Fill in the following information on this window:
    • Name: AU VPN
    • Server URL: vpn.american.edu
  12. Once you have entered the above information, click the CONNECT button to initiate your VPN connection.
  13. The first time you connect, you will be prompted to enter your myAU.american.edu USERNAME and PASSWORD, see below:
    Pulse Credentials
  14. Check the SAVE SETTINGS box to remember your credentials, and click CONNECT. Once you connect, you can close the main Pulse window. You are now connected to the AU VPN.
  15. To disconnect, click on the Pulse menu bar icon again, select AU VPN from the menu, and then DISCONNECT from the sub-menu.
  16. To re-connect in future, click on the Pulse menu bar icon again, select AU VPN from the menu, and then CONNECT from the sub-menu.

 

Mapping Your AU Network Drives

 

Windows

  1. Once you are connected to AU's VPN service, you can right-click on the red 'N' icon in the system tray in the lower right corner of your screen. Then, select NOVELL LOGIN from the pop-up menu to bring up a Novell login prompt.
  2. Enter your myAU.american.edu USERNAME and PASSWORD.
  3. If prompted, press any key to continue. Your AU network drives (G, I, etc.) should now show up in the Computer window just as they do on campus.
    My Computer Screen

Note for personal computers: if you do not have the Novell client installed on your personal computer, there will not be a red 'N' icon by the clock. You can download the client by going to the myAU.american.edu web portal. Then, click TECHNOLOGY, DOWNLOAD SOFTWARE, and NOVELL NETWARE CLIENTS. Download and run the appropriate file for your operating system. You will need to restart your computer, and then check the box for WORKSTATION ONLY.

 

Mac

To map your network drives on a Mac, go the web page with instructions on connecting to network drives via CIFS.

 

Please contact the IT Help Desk at 202-885-2550, helpdesk@american.edu, or AskAmericanUHelp for additional information.