1. Click on the START MENU and select CONTROL PANEL. 
2. Select NETWORK AND INTERNET. 
3. Select the NETWORK AND SHARING CENTER. 
4. From the Tasks section on the left, select MANAGE NETWORK CONNECTIONS. 
5. Right-click the LOCAL AREA CONNECTION icon and select PROPERTIES. 
6. From the User Access Control window, click CONTINUE. 
7. Select INTERNET PROTOCOL VERSION 4 (TCP/IPv4), and then click the PROPERTIES button. 
8. Make sure OBTAIN AN IP ADDRESS AUTOMATICALLY and OBTAIN DNS SERVER ADDRESS AUTOMATICALLY are selected. 
9. Click the OK button to close the other open windows. 
10. Restart the computer. 
11. Log on to perform the system "health check".

If you have questions or experience problems, contact the IT Help Desk at 202-885-2550, helpdesk@american.edu, or AskAmericanUHelp.