Office of Information Technology

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Coming Soon: Unified Messaging

Imagine for a moment one location in which all of your e-mail, voice mail messages, and faxes reside. Imagine listening to your voice mail messages on your computer using a headset or the speakers, or saving a voice mail by dragging and dropping it into a folder on your computer. This is unified messaging and will soon be replacing the current university voice mail system.

The new unified messaging system will allow you to send, receive, store, and listen to your voice mail messages on your computer or BlackBerry, in addition to your office phone. It will replace our twenty-year old voice mail system while providing the same basic functionality of answering your incoming calls and recording messages, but with a wide range of additional features:

  • Voice mail messages will be available by phone but also sent to your e-mail inbox as an e-mail message with an attachment to open and play.
  • When you call into the system, you will hear how many messages you have in your voice mail and e-mail inbox. Then, you can request that the system read them back to you.
  • Deleting a voice mail or e-mail message from your e-mail will delete it from your voice mail, and vice versa.
  • Receive faxes in your e-mail, anywhere you have access to it, and only print those which must be on paper.

Of course, if you would like to continue to use your telephone to check your voice mail messages, and your computer or BlackBerry to check your e-mail, you can continue to do so. The commands to manage your new voice mail messages by telephone will be different, but similar to most mobile phone voice mail systems (i.e. 7 to delete and 9 to save).

OIT is now piloting the new voice mail system with a small group of staff and plan a phased deployment across the various campuses starting in early 2010. Look out for more information and announcements about the migration plan. OIT will provide training and documentation on the new system.

After your office has been moved to the new voice mail system, you will need to:

  • Log in to set a new password on the unified messaging system, which will allow access to both your voice mail and e-mail messages.
  • Record a new outgoing message and recorded name.

Contact the IT Help Desk at 202-885-2550, e-mail helpdesk@american.edu, or on instant messenger at AskAmericanUHelp for further information.

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