Office of Information Technology Newsletter

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Fall 2010

Read the latest news and updates regarding AU's information technology services.

CIO Update

A Message from Dave Swartz

CIO Dave Swartz

AU chief information officer Dave Swartz would like to invite you to review our fall 2010 newsletter. Learn about our exciting recent accomplishments and upcoming initiatives.

>> Read the CIO's Update















Our Featured Services

Share in OIT's Successes

OIT Annual Report Cover

Check out the Office of Information Technology's Year-in-Review 2009-2010 publication, which depicts our alignment with the AU Strategic Plan of upcoming and recently completed initiatives.

>> Read the OIT Year In Review Report







Preview the New MyAU Portal

MyAU Portal Screenshot

Interested in getting a sneak preview of the new Web portal for the AU community, known as MyAU? Learn about the planned roll out of a "beta" version of the new portal through a soft launch, beginning toward the end of the 2010 calendar year, which will enable collaboration, offer better design and a flexible architecture, and allow targeted messaging and notifications for individuals as well as specific sub groups.

>> Learn about the MyAU Portal






Next Generation Wireless Arrives on Campus

Group Studying on Quad

Have you wished for a faster wireless network connection on campus? Learn more about the project that is currently underway to install a new and improved wireless network at AU, called eaglesecure. This new wireless network can support many more connections and provide significantly faster network speeds than eaglenet.

>> Learn about AU's Next Generation Wireless Network








New Datatel User Interface Simplifies Access

Are you one of the more than 800 faculty and staff that utilize the Datatel Colleague system at AU? If so, you will be pleased to learn about the mid-November implementation of a new Web user interface (UI) for accessing Colleague. We believe this transition will be welcome, as the new interface allows for simple, secure access to the system from anywhere, as long as you connect to AU's virtual private network first.

>> Learn about the Web UI 4.1 Rollout

 


E-mail Service Improvements = Greater Availability & Reliability

Email Architecture Diagram

Electronic communications are an integral part of our everyday interactions. Learn about the steps the Office of Information Technology took over the summer to improve the availability, reliability, and performance of AU's faculty and staff e-mail services.

>> Learn about Recent E-mail Improvements












Get Your Messages in One Place

Staff Member Using BlackBerry

Accessing your voice mail messages has never been easier. Learn about the new integrated messaging solution that has already been rolled out to faculty and staff on the Tenley Campus, at the Washington College of Law, and in the Brandywine Building allowing them to send, receive, store, and listen to their voice mail messages on their computer or BlackBerry. It will be rolled out in phases to the Main Campus over the next few months.

>> Learn about Integrated Messaging


 


Reducing Our Environmental Footprint with Greener IT

Green Eagle

Have you wondered what the Office of Information Technology has done to go green? Learn about the cost savings and efficiency gains as a result of changes made to reduce the power, cooling, and space requirements of our data center environment, in support of American University's goal of carbon neutrality by the year 2020.

>> Learn about our Green IT Initiatives










AU's Network Admission Control System Upgraded

Cisco NAC Login Screen

Preventing unauthorized and unsecure access to our network is of the utmost importance to us. Learn how the large-scale upgrade of the Cisco Clean Access (CCA) network admission control system completed over the summer benefits you, as it performs a "health check" of your system.

>> Learn about the CCA Upgrade







Patching AU-Owned Computers to Avoid Exploitation

Staying current with the latest security patches and application updates is vital. Learn how the Office of Information Technology is using patch management to safeguard AU-owned computers and data from cyber criminals looking to exploit applications that are out of date.

>> Learn about Patch Management












A New Approach to Encryption

Laptop with Chains

Protecting data has become increasingly important in today's world. Learn about the Office of Information Technology's new approach to encrypting AU-owned workstations to reduce the risk of exposure of sensitive data, due to a lost or stolen laptop.

>> Learn about Workstation Encryption













Improvements in Student Services

Students Using Computers

Have you noticed faster response times and improved student services? A great deal of focus and attention has been spent to provide the best experience possible for AU's growing student population. Learn about the recent improvements to automate and expedite business functions behind student services at American University.

>> Learn about Student Service Improvements





By The Numbers

793

total projects managed by OIT during the last academic year

92.5 %

customers who stated on point-of-service surveys that they were satisfied with the overall support provided by OIT

3922

average number of service requests resolved by OIT each month for the past academic year