Office of Information Technology Newsletter

Get Your Messages in One Place

Staff Member Using BlackBerry

Imagine for a moment one location in which all of your e-mail, voice mail messages, and faxes reside. Imagine listening to your voice mail messages on your computer using a headset or the speakers, or saving a voice mail by dragging and dropping it into a folder on your computer. This is unified messaging and has already begunĀ  replacing the current university voice mail system.

The Office of Information Technology has been implementing the new voice mail system in phases across the various campuses. To date, the new system is available on the Tenley Campus, at the Washington College of Law, and in the Brandywine and 4620 Wisconsin Avenue buildings. Main Campus will begin to be migrated in December, although the process is expected to take a few months to complete. Look out for more information and announcements about the migration plan.

The new unified messaging system allows you to send, receive, store, and listen to your voice mail messages on your computer or BlackBerry, in addition to your office phone. It replaces AU's twenty-year-old voice mail system while providing the same basic functionality of answering your incoming calls and recording messages, and includes a wide range of additional features:

  • Voice mail messages will be available by phone and sent to your e-mail inbox as an e-mail message with an attachment to open and play.
  • When you call into the system, you will hear how many messages you have in your voice mail and e-mail inbox. Then, you can request that the system read them back to you.
  • Deleting a voice mail or e-mail message from your e-mail will delete it from your voice mail, and vice versa.
  • Receive faxes in your e-mail, anywhere you have access to it, and only print those which must be on paper.

Training and documentation will be provided on the new system. You can also continue to use your telephone to check your voice mail messages if you choose. The commands to manage your new voice mail messages by telephone will be different, though similar to most mobile phone voice mail systems (i.e. 7 to delete and 9 to save).

After your office has been moved to the new voice mail system, you will need to:

  • Log in to set a new password on the unified messaging system, which will allow access to both your voice mail and e-mail messages.
  • Record a new outgoing message and recorded name.

Please contact the IT Help Desk with questions at x2550, helpdesk@american.edu, or AskAmericanUHelp on instant messaging.


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