Office of Information Technology Newsletter

OIT Walk-In Service

Are you having problems accessing the AU network from your personal laptop? Bring it to the Anderson Computing Complex between 9 am - 5 pm on weekdays to have an analyst help you. No need to call ahead.

After a successful pilot in the spring of 2009, the Office of Information Technology simplified the process for students to receive technical assistance by creating a walk-in service to address the most common problems. Examples include password resets, laptop wired and wireless network configuration, health check remediation, virus removal, system restoration, hardware repair referrals, and encryption of AU-owned laptops.

The walk-in service resolved issues for more than 850 students during the past academic year. The amount of time to resolve each of these problems was dramatically reduced since students could seek help when they needed it, at a time most convenient for tem. Staff efficiency also improved as the need to schedule in-room appointments has been eliminated.


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