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Office of Information Technology Newsletter

OIT Fall 2011 Newsletter Heading

Fall 2011

Read the latest news and updates regarding AU's information technology services.

CIO Update

A Message from Dave Swartz

CIO Dave Swartz

AU chief information officer Dave Swartz would like to invite you to review our fall 2011 newsletter. Learn about our exciting recent accomplishments and upcoming initiatives.

>> Read the CIO's Update


Our Featured Stories

Walk On Over for IT Support

OIT Technology Support Desk

Have you needed technology support on campus and just wanted someone to fix it, at a time that was convenient for you? Learn about the recent relocation of OIT's technology support service from the Anderson Computing Complex to the Bender Library. Then, come visit us on the first floor, weekdays between 10 AM and 6 PM.

>> Learn about the Walk-In Technology Support Desk

Spreading Cyber Security Awareness

Cyber Security Awareness Logo

October is the month dedicated to raising awareness about the risks associated with being online. Learn about the ways that we supported the month, as well as how you can help spread the word. Also, read about new tools and techniques to protect yourself, your computer, and your data.

>> Learn about Our Cyber Security Awareness Campaign

Developing a Mobile Strategy for AU

Students using Laptop and Cell Phone

With the rapid growth in utilization of mobile devices by students, faculty, and staff, American University faces the challenge of providing remote connectivity between these groups and the critical information found on university systems and in the cloud. Learn about the cross-functional working group addressing this challenge by creating AU's mobile strategy.

>> Learn about the Mobile Strategy 

Simplifying Research Grants Reporting

Are you struggling to fiscally manage your grants? If so, you are not alone. Learn about the Research Grants Reporting system that was implemented in the late summer and fall of 2011. This system provides funded faculty with reports and data to help them manage their grants in a timely manner.

>> Learn about the Research Grants Reporting Implementation


Making Achievement Possible through MAP-Works

Filmmaker Barbara Kopple will speak at the American University School of Communication 2010 Commencement Ceremony

Have you heard about the new student retention and success tool implemented during the Fall of 2011? Designed to help new students better understand their own strengths and weaknesses, MAP-Works will help those new to AU take a more active role in their transition to college, both socially and academically. Learn about the implementation and approach.

>> Learn about the New Student Retention & Success Tool

Introducing AU-Owned Windows 7 Workstations

Windows 7 Logo

If your AU-owned workstation was recently replaced or is scheduled for replacement soon, you will be the beneficiary of a new workstation with AU's Windows 7 image. The new operating system has proven to be more stable, secure, and better performing than its predecessors. Learn about the many benefits of Windows 7.

>> Learn about AU-Owned Windows 7 Workstations


Understanding How Eaglesecure & SafeConnect Integrate

Outdoor AU Wireless Network Users

Are you aware of the two major enhancements to AU's network infrastructure made over the summer of 2011? Both the eaglesecure wireless network and the SafeConnect network access control solutions were succesfully implemented by the Office of Information Technology. Learn how these two systems integrate to provide you secure, reliable connections.

>> Learn about the New Wireless Network and Network Access Control System

Implementing a New Datatel Web User Interface

Are you one of the more than 800 faculty and staff that utilize the Datatel Colleague system at AU? Learn about the planned migration to Datatel's new Web User Interface by the end of the 2011 calendar year. The new system streamlines the user experience, improves performance, and introduces new helpful features to enhance productivity.

>> Learn about the Benefits of Web UI 4.3

Continuing the Journey with Virtual Student Services

MyAU Portal Screenshot

Are you aware of AU's effort to improve virtual student services? Learn about the multiple projects currently underway to enhance student business transactions via the MyAU portal.

>> Learn about the Virtual Student Services Initiative

Understanding the Project Prioritization Process

IT Governance

Have you ever been told that your project request had to be reviewed with the rest of the portfolio, and wondered how that process works? The campus technology project prioritization process relies on a group of functional portfolio owners across campus. Learn how they collectively prioritize projects within and among their divisions to create the overall campus technology priorities for the academic year.  

>> Learn about the Project Prioritization Process

Got eCommerce?

eCommerce Computer and Shopping Cart

Are the current online billing screens sometimes confusing to decypher? A comprehensive program has been planned to contemporize many of the processes in Student accounts. Learn about the new eCommerce solution that will be introduced in 2012.

>> Learn about the new Online Bill Payment and Management Solution

Streamlined IT Asset Management

Dell Laptop

Did you know that over a year ago American University adopted a centralized workstation replacement process managed by the Office of Information Technology? Learn how replacement decisions are made and how the process works, since it is in its second year.

>> Learn more about the IT Asset Management Process

By The Numbers


support requests received per month by OIT on average



percentage of time AU's core services are available for use


AU staff attended OIT training classes in 2010-11