Office of Information Technology Newsletter

Wireless Changes Simplify Connecting to AU's Network

Student Using AU Wireless

The Office of Information Technology is constantly working to improve access to network services available to the AU community. With this in mind, we made several changes to the AU wireless network infrastructure, at the beginning of the Spring 2013 semester, to reduce confusion and simplify the set up process for new users or devices.

The first change was made in December to upgrade the software installed on all of the wireless controllers, which serve as the brains for the wireless network. The software was upgraded to the latest version to take advantage of the enhancements and bug fixes to improve network reliability.

In addition, in January, the connect2eaglesecure wireless network was renamed to WirelessSetupAU. There were a number of reasons for the rename:

  • Based on customer feedback, we believed the new name of WirelessSetupAU will be a more intuitive name for the network that customers use to connect to eaglesecure for the initial setup.
  • Some devices connect to available wireless networks based on an alphabetic list, so changing this to a name that comes after eaglesecure will prevent it from being connected to mistakenly in these cases.
  • Renaming from "connect2eaglesecure" to "WirelessSetupAU" ensures that devices which had already been setup to connect to eaglesecure will connect to eaglesecure before connecting to WirelessSetupAU.

Fortunately, the transition went seamlessly. Wireless users that had already connected to the eaglesecure wireless network just continued to use wireless as usual.

The major change resulted in some students with game consoles, Kindles, or DVD players that connected over wireless needing to reconfigure their devices to connect to the new WirelessSetupAU network.

New users will be able to connect to the open network WirelessSetupAU, which will configure their device to connect to the eaglesecure network.

For help with getting connected to AU's wireless network, please contact the IT Help Desk at 202-885-2550, e-mail helpdesk@american.edu, or instant messenger at AskAmericanUHelp.


>> Back to Newsletter

Related Links