Office of Information Technology Newsletter

OIT Staff at Technology Expo Event

Spring/ Summer 2014

Read the latest news and updates regarding AU's information technology services.

CIO Update

A Message from Dave Swartz

CIO  Swartz

AU chief information officer Dave Swartz would like to invite you to review our spring/summer 2014 newsletter. Learn about our exciting recent accomplishments and upcoming initiatives.

>> Read the CIO's Update




 




Our Featured Stories

Windows XP Computers Must Be Retired Now

Did you know that support for Windows XP and Office 2003 ended by Microsoft, as of April 8, 2014? Computers running Windows XP are not be allowed to connect to the AU network, since they will no longer be receiving critical operating system patches and support from the vendor. Find out about the comprehensive plan AU has followed to replace or upgrade all AU-owned computers running Windows XP.

>> Learn about the End of Support for Windows XP




Heartbleed Vulnerability Forces Password Resets for a Majority of All Websites

Heartbleed Vulnerability Logo

Have you been paying attention to the media coverage about the Heartbleed vulnerability? Are you aware that roughly 50% of all Internet sites were affected by this vulnerability? Learn what you can and should be doing to protect yourself, as well as the steps that OIT has taken to remediate the issue.

>> Learn What You Can Do To Protect Yourself





Directory of Services for New Undergraduate Students Unveiled

OIT New Undergraduate Student Services Directory

Have you seen the directory of Services for New Undergraduate Students that was unveiled on May 1, 2014, the date by which incoming freshmen declare their commitment to attend American University? It is a single site containing all of the information that new students need before they arrive to campus in Fall.

>> Check Out the Directory of Services for New Undergraduate Students




New Wireless Network Offers Guests Simplified Access

Guest Wireless Network Sign In Page

Have you had a guest on campus that has needed access to the AU network to get Internet access? Then, you will be interested in the new wireless network access solution that the Office of Information Technology is preparing to roll out for AU guests during the summer.

>> Learn How Your Guests Can Get Access to the Wireless Network






OIT Technology Expo Introduced Community to Services & Staff

OIT Staff Talking With Parent at OIT Technology Expo Event

Did you miss the OIT Technology Expo held on March 28th? If so, you will want to make a note to attend next year's event. Approximately 100 students, faculty, and staff took advantage of the opportunity to win prizes, meet the behind the scenes experts, get answers to their technology questions, and learn more about the services offered by the Office of Information Technology.

>> Learn More about the Technology Expo







AU Improves Performance & Lowers Costs for Listserv Mailing Lists

Email rotating around globe

Have you noticed improved response time for the delivery of your listserv email messages? Or perhaps improved performance of the administration interface for list owners? If so, you have been the beneficiary of a recent migration to have the service hosted by L-Soft, Inc., the makers of the listserv software.

>> Learn about the Benefits of the Listserv Migration 





Office 2013 for Windows Available to All AU Faculty & Staff

Office 2013 Logo

Did you know that the latest version of Microsoft Office fro Windows can be downloaded and installed on both the home and work computers of AU faculty and staff members for free, thanks to the University's site license agreement? Find out how you can get your copy of the software. Also, learn about the various options for coming up to speed on the new features.


>> Learn about Office 2013 Resources






Critical Upgrades Required for Apple Devices

iPhone

Have you updates your iOS, Apple TV, and OS X devices to address the security flaw that was announced in February? If not, it is important to find out how to update your systems immediately to remediate the vulnerability.

>> Learn How to Update Your Apple Devices






Innovative Game Lab Site Launches

Screenshot of Game Lab Site

An innovative, new academic program requires an innovative, new website. Find out how the Office of Information Technology helped the School of Communication and the College of Arts & Sciences to create a website in support of their hybrid program combining a rich education component with studio work for real world clients.

>> Learn about the Game Lab Site




  


Critical Patch Released for Internet Explorer

OIT Internet Explorer Warning

On May 1, 2014, Microsoft issued an emergency security update to fix a zero-day vulnerability that was present in all versions of its Internet Explorer browser. Find out how to get the patch immediately.

>> Learn about the Internet Explorer Patch






Increased Internet Capacity

OIT Network Diagram

Did you notice a boost in the Internet, while on campus this semester? Learn about the improvements that have been made to the network infrastructure to expand capacity and improve reliability and performance, in both existing buildings and new construction.

>> Learn about the Network Improvements





Security Basics Training Assigned to All AU Staff

Security Video Clip

Have you ever wondered if you are doing all that you can to protect yourself and American University against online hazards? Find out about the general security awareness training that has been added to all full-time staff learning plans to provide guidance on how to protect sensitive data.

>> Find Out How to Fulfill Your Obligation to Protect Sensitive Data





Default Setting in Lotus Notes Configured to Match Best Practices

Lotus Notes Logo

Have you noticed that your Lotus Notes software has been behaving a little differently lately? Did you associate the changes with the OIT announcement about standardized configuration settings? Learn how the settings ensure the best possible experience for you, while also streamlining troubleshooting and support efforts.

>> Learn about the Default Settings for the Lotus Notes Client





Meet Our Award Winning Staff

Award Plaque

The Office of Information Technology recognizes the exceptional efforts and accomplishments, both collaborative and individual, of our staff through our annual internal awards program. Read about the individuals recognized in December for their contributions to our OIT team and the larger AU community.

>> Learn about the Award Winners





95 %

of OIT customers indicated they were satisfied with the overall support provided

5894

support requests received per month on average this academic year by OIT & our partners

99.9 %

percentage of time AU's core services are available for use